Medical Spa, Aesthetics & Wellness Marketing Advertising Services $1399 to $1999/mon. PatientGain Offers Fair Pricing But Unfair Advantage For Your Medical Spa Marketing Based on AI and 10+ Years of Experience and Focus on Customer Service. We Create Luxurious MedSpa Brand Image For Your Practice.

Med Spa Marketing Insights from PatientGain (2025)

• New MedSpa Practices Spend More: New or expanding practices often allocate 10% to 18% or more of expected revenue to advertising, sometimes exceeding these ranges to establish market presence.
• Digital Advertising is Dominant: Over 70% of marketing budgets are directed towards online advertising, especially Google Ads and social media. There are 10 specific ways you can advertise effectively and build your business.
• SEO as Long-Term Investment: Many Medspa practices use PatientGain’s SEO services to build sustainable, organic patient acquisition alongside paid ads. Med spa SEO has the highest ROI as compared to social media ads, google ppc ads.
• Tracking and Analytics: PatientGain emphasizes on live integrated analytics dashboards, known as live Medspa marketing dashboards, allowing Medspa practice managers to monitor CPL(cost per lead) , ROI (return on investment), lead sources, and optimize spending in real-time.
• PatientGain SEO + Apps: PatientGain’s SEO for medical Spa’s works because it’s not just about rankings — it’s about attracting, engaging, and converting real patients. Adding 3 pages per month about your services, creates very good SEO rankings. Every page on your website must have a purpose, strategy, and should provide value to the reader. Content cannot be plagiarized.
• ChatGPT AI SEO: AI-Powered Website Optimization for AI based apps like ChatGpt, Gemini, CoPilot or others: PatientGain uses AI to design med spa websites optimized for high conversion rates for AI tools.
• Personalized Client/Patient Experience: If your website, communications, social posts, Email marketing focuses on “personas“, you are more likely to have a higher conversion.
• Technology and AI helps with new patients: If your medical spa’s website has a HIPAA compliant virtual assistant, you will see increased conversions. What this means is that if 100 new potential patients visit your website, and 11 patients contact you, your conversion rate is 11% – With an interactive website, the conversion rate is typically higher, specially on a mobile device. Higher conversion rates means that you can get more clients without spending more on advertising. In you have intelligent apps like Virtual Assistant App from PatientGain.
• Personalized Introduction: If a medspa website has a simple 60 second welcoming video on the home page by the owner, principal of the med spa, the conversion increases. We highly recommend a simple video, where the owner principal of the med spa welcoming new and existing patients. This video should be linked to a detailed page of the complete bio of the providers.

Summary: Excellent website, advertising and SEO are key to your Med Spa’s success. Effective advertising includes social media ads (Facebook, Instagram) and advertising on Google. Creating a luxurious MedSpa brand image involves a combination of strategic branding, high-end customer experience, and visual aesthetics that align with premium aesthetic services. Effective marketing for med spas begins with a comprehensive understanding of the target audience, encompassing not only their demographics, such as age, gender, and income level, but also their psychographics, including lifestyle, interests, and values. For instance, understanding if the target audience consists of busy professionals will influence the marketing messages and channels used, perhaps emphasizing convenience, your expertise and realistic results. Building a trustworthy brand is paramount. Marketing efforts must consistently emphasize the safety, legality, and overall quality of the services offered. Given incidents involving counterfeit products in the aesthetics industry, it is crucial for med spas to proactively demonstrate their credibility by highlighting the qualifications of their practitioners, the use of FDA-approved and authorized products, and their strict adherence to established safety protocols. Highlighting the use of cutting-edge technology or the implementation of unique and innovative treatment approaches can also serve as a strong differentiator. If the med spa invests in the latest advancements in aesthetic technology or offers proprietary treatment protocols, these should be prominently featured in marketing materials to attract clients who are seeking the most advanced and effective options available. Beyond formal certifications, it is paramount for med spas to embrace ethical medical marketing practices that consistently set realistic expectations for clients and consciously avoid preying on any existing insecurities.

How to hire a good marketing expert for medical spa

A med spa marketing expert can improve a med spa’s marketing by strategically focusing on high quality services offered by the MedSpa (like Botox) and leveraging Medspa SEO, Local SEO, social media platforms like Instagram and Facebook to showcase treatments, utilizing targeted paid ads, highlighting Unique Selling Proposition (USP) for a medical spa is a clear and concise, encouraging user-generated content like reviews, optimizing service pages to reach nearby new clients, creating valuable content like infographics and videos to build trust, running email campaigns with personalized promotions, and fostering collaborations with other local businesses to expand reach. Med Spa and aesthetics practice marketing experts are also well versed in FDA and HIPAA issues related to aesthetics practices. To improve your med spa website SEO, focus on comprehensive keyword research, optimize your Google My Business profile for local search, create high-quality content relevant to your target audience, build links (within the website, from the website, and to the website), utilize relevant meta tags, and regularly monitor and update your website’s technical aspects to ensure fast loading times and must add atleast one page of fresh content based on your services, every month, ideally 3 complete pages for proper indexing by search engines. Also understand that there is no “Perfect SEO for your med spa website“. The SEO rankings of your med spa will fluctuate, it is normal.

Example of Google Ads for Med Spas: There are 3 different types of Google ads and key differences:

Feature	Google YouTube Ads	Google Display Ads	Google PPC Ads
Ad Format	Video (skippable, non-skippable, bumper)	Visual (banners, images, rich media)	Text-based ads
Audience Intent	Passive but engaged viewers	Passive browsers	High-intent searchers actively seeking care
Best For	Building trust and awareness	Increasing brand visibility and retargeting	Driving direct patient appointments
Targeting	Interests, demographics, video content	Topics, audience, retargeting	Keywords, location, demographics
Engagement Type	Visual storytelling	Visual reminders	Action-oriented search clicks
Cost	Pay-per-view or impressions	Cost-per-thousand impressions (CPM)	Pay-per-click (CPC)

Example of social media ads for Med Spas: Facebook and Instagram advertising examples:

Example 1: Video ad – Video ads on social media produce 14% better ROI. For example if a potential patient on a social media platform sees your ad with a video. This is a video ad on Meta (Facebook, Instagram) . It targets medical weight loss from an MD in Florida. Key focus is the benefits and then there is an “Offer” and also the fact that it is real doctor not a tele medicine practice. Medical practices with physical local location for weight loss have a much higher conversion rate than an online practice.

Example 2: Image ad for a medical spa – Example ad with an offer. Ads with an “Get Offer” are very effective. Once a potential patient clicks on your ad, they can be sent to a specific landing on your website or you can keep them on social media page. If you send the user to a specific landing page, the conversion rates are much higher.

Example 3: Infographics cause clients to spend more time on your service pages. This results in higher conversions. However, the infographics must be used to educate clients / patients – Not to sell.

Example 4: Awareness campaigns and Email marketing for your medispa is also very effective. In the example below, PatientGain is promoting National Botox Day for one of our customers.

Example 5: Provide patient financing: Patient financing services for medical spas allow patients to pay for treatments over time instead of all at once. This can help patients afford treatments they might not otherwise be able to afford.

While they are on your services pages and collect payments automatically. Easy way for your clients/patients to pay for your aesthetics services, while they are still on your web-page and exciting about your compelling offers. Your clients buy now, pay later without the fees. This process is called BNPL, and allows your clients and patients to get approved while they are on the website, it is a smarter way to pay over time. Payment schedule is flexible, provides options without any fees, or payment plan. It is different from credit card payments.

What should a top med spa marketing agency do for your medical spa or aesthetics practice?

A medical spa marketing agency specializes in helping your practice grow by developing a comprehensive marketing strategy tailored to your needs. This includes building a strong brand presence to establish market recognition, implementing targeted advertising through both online and offline channels to reach the right audience, and optimizing your local SEO to improve search rankings and attract new patients. They focus on patient education by creating engaging content that informs and connects with potential clients, while email marketing nurtures leads and strengthens relationships with existing patients. The agency also handles reputation management by protecting and enhancing your online image and ensuring positive feedback is highlighted. Additionally, measurable results (also known as ROI) are tracked through data analysis to ensure maximum ROI and ongoing campaign improvements—all while maintaining strict adherence to healthcare regulations and a professional image all while adhering to healthcare regulations and maintaining a professional, luxurious brand image aligned with your aesthetic services. We have also found the top medspa marketing companies are HIPAA compliant and they use psychographics to connect with potential clients/patients and convert them to paying clients/patients.

Medical Spa Marketing: Using Psychographics and Leveraging Personas for Precision MedSpa Marketing to Connect and Convert

In the competitive landscape of medical spas, understanding who your clients are (demographics) is only half the battle. At its core, using personas in MedSpa marketing is about understanding your audience on a deeper level. Instead of casting a wide net, you’re crafting messages and choosing channels that are most relevant to specific segments of your potential clientele. This focused approach leads to more qualified leads, higher conversion rates, and ultimately, a thriving practice. To truly resonate with potential patients and drive conversions, savvy marketers are increasingly turning to psychographics. This approach delves into the why behind consumer decisions, focusing on their attitudes, values, interests, lifestyles, and personality traits. By understanding these deeper motivations, medical spas can craft highly targeted and compelling marketing messages that speak directly to the aspirations and desires of their ideal clients.

In addition, the best medspa marketing companies also have additional expertise in the following areas:

Understanding HIPAA and Patient Privacy: Adherence to the Health Insurance Portability and Accountability Act (HIPAA) is not merely a legal obligation for med spas; it is fundamental to establishing and maintaining patient trust. Failure to comply with HIPAA regulations can result in substantial financial penalties and irreparable damage to a med spa’s reputation. Marketing experts must be acutely aware of practices that could inadvertently violate patient privacy, such as publicly responding to comments from patients on social media platforms or tagging patients in posts without their explicit consent. Utilizing HIPAA-compliant software for all scheduling, electronic medical records (EMR), and patient communication is essential for safeguarding sensitive patient data and ensuring that all interactions adhere to HIPAA standards. Furthermore, obtaining explicit and documented patient consent is absolutely crucial before using any before-and-after photographs or personal testimonials in marketing materials. Transparency and a deep respect for patient privacy must be at the forefront of all marketing endeavors.  

Adherence to Advertising and Marketing Laws: Med spas must exercise extreme caution to avoid making any misleading or false claims regarding the results of their treatments. Regulatory bodies like the Federal Trade Commission (FTC) actively monitor advertising within the medical spa industry to prevent deceptive practices and protect consumers from unsubstantiated claims. It is also imperative to include clear details about physician supervision in all advertising materials, particularly if the procedures being promoted require the oversight of a licensed medical professional. This transparency is a legal requirement in many jurisdictions, especially for treatments involving injectables or laser technologies. Marketing materials must also adhere to strict guidelines regarding the use of medical titles; only licensed medical doctors (MDs or DOs) should be referred to as “Doctor” to prevent any potential misrepresentation of practitioners’ qualifications. It is critical to understand that all forms of marketing communication, including promotions on social media, endorsements from influencers, and patient testimonials, must be factual and cannot make any deceptive or unsubstantiated claims. Moreover, med spa marketing experts must be thoroughly familiar with and strictly adhere to all state-specific regulations concerning med spa ownership, supervision requirements, and the specific procedures that can be legally performed within their operating state. These regulations can vary significantly from state to state and directly impact what can be legally advertised and the manner in which it is presented.  

The Importance of LegitScript Certification and Ethical Practices: Obtaining LegitScript certification provides a significant validation of a med spa’s legitimacy, safety protocols, and overall compliance with healthcare regulations. This third-party verification can substantially enhance consumer trust in the med spa and also positively impact its search engine rankings. The requirements for achieving LegitScript certification are rigorous, encompassing comprehensive regulatory compliance, transparent business practices, thorough verification of all products used, and a commitment to undergoing regular audits. Meeting these high standards demonstrates a med spa’s unwavering commitment to operating with the utmost safety and ethical considerations. Beyond formal certifications, it is paramount for med spas to embrace ethical medical marketing practices that consistently set realistic expectations for clients and consciously avoid preying on any existing insecurities. Building a long-term relationship of trust and fostering a positive brand reputation necessitates marketing approaches that prioritize empowering clients with accurate information rather than resorting to fear-based tactics or making unrealistic promises about treatment outcomes.

How to define a USP for a medical spa

1. Identify the Core Values and Strengths of Your Medical Spa

• Expertise and Certification: Highlight the qualifications, certifications, and experience of your staff. For instance, if you have board-certified dermatologists, licensed estheticians, or specialists in advanced procedures like laser treatments or Botox, this can be a key differentiator.
• Cutting-Edge Technology: If your spa uses the latest, most advanced technology, such as laser machines, radiofrequency devices, or microneedling techniques, this can be a strong USP. Emphasizing non-invasive and pain-free procedures can appeal to clients looking for high-tech solutions.
• Tailored Treatments: Offering personalized, customized treatment plans based on individual skin types, concerns, and goals can set your medical spa apart. A focus on creating individualized experiences makes clients feel valued and understood.
• Holistic and Comprehensive Care: If your medical spa takes a holistic approach, offering services like NAD+ therapy, anti-aging treatments, wellness consultations, and stress reduction therapies alongside cosmetic procedures, this can appeal to clients looking for overall wellness, not just beauty treatments.
• Exceptional Client Experience: If your medical spa focuses on delivering a luxurious, relaxing experience with exceptional customer service, it’s important to emphasize this. A spa experience that goes beyond just the treatment itself and focuses on a comfortable, soothing environment can be a major draw.

There are 14 proven steps, strategies and technologies that should be implemented for your medical spa or aesthetics practice:

1) Your Brand Focused Medspa’s Website – Building the brand of your aesthetics and MedSpa practice is the foundation of your success, it should be beautiful and represent your brand. Your digital footprint starts and ends with a professional, attractive, fast loading website. Your website must have original, high quality content, so it ranks very high for each of your services in your area in the Google search. This is also called SEO (Search Engine Optimization). The website should have separate landing pages for your services, and at least one page devoted to each of the providers. For example, if you have an “Aesthetic Nurse Injector”, the page should be like this, where your staff is speaking to the reader. The more personable your website, the higher the conversion. Faster the website loads on a mobile device, higher the conversion. It is also important to place apps on the website in specific places so it is easier for patients/clients to take an action. There are 3 type of links for medspa SEO. All of these links are important for the rankings of your med spa website.

Example 1: If a medical receives 100 website visits and converts 7 of those visitors into new leads, their website conversion success would be 7%.  See example below: In the month of April , 2789 human being prospects visited the website, from SEO, Google Ads and Social Media Ads. 678 of these prospect clients contacted the practice and indicated that they were “new patients” rather than existing patients. PatientGain’s apps dievide all contacts into new or existing clients/patients. So in this case website conversion success rate is 24.31 Percentage.

Example 2: Aesthetics practice offering surgical and non surgical services in the mid USA in a very competitive area.
This practice offers Liposuction, fat transfers, scarless breast reductions, facetite, skin tightening, scarless breast lift, microneedling, O-shot injections and many other services. They have been in business for 3 years. Prior to using PatientGain PLATINUM service, they were using 5 different vendors for multiple marketing services. These services were replaced with a single vendor solution. Existing website had 3.3 % conversion rate. With the PLATINUM service, from total 15118 visits, 1784 new patient leads generated, with a 11.80 % conversion rate. Your results will vary. Learn more about conversion rates.

2) Mobile website strategy As clients and patients visit your website, the majority of them will do so from a mobile device. So you must have a mobile-first marketing plan for your website. In the example below, you can see that a patient can easily see your promotion, and “redeem” it and pay you a “deposit” and then book an appointment.

There are 2 important steps your mobile website should do: 1) Track how and when new patients contact you. 2) Use intelligent software to “convert clients” while they are still on your website ( majority of them will be on mobile devices)

1) See data below from multiple medspa customers using PLATINUM, PLATINUM+ service from PatientGain. It is naive to think that you can offer patients to book an appointment and that will suffice. You must offer multiple ways for patients to contact you.
As you can see that by offering multiple ways to contact a medspa, the the client has choices.

The main take away : In the example below in November – there were 327 new client calls and 86 appointments and Text messages. Basically you cannot ignore the human touch, most new med spa clients call you.

1) Offer intelligent apps on the mobile site, these apps are designed to “convert” clients while they are still excited about looking and feeling better using the services offered by your aesthetics and wellness practice. See example of a Non-Surgical BBL offer – 30% off. Allows for clients for book now and pay now for a deposit. This is included for PLATINUM and PLATINUM+ customers.

3) Facebook and Instagram Ads (learn how your medical spa can benefit) This strategy costs money and can be expensive. The advertising on social mediums works, however it is not a simple process where you can setup ads and forget about it. Social media advertising requires monitoring, and fine tuning, and should be done by a professional company. Here is good page that goes over how much other aesthetics practices spend on advertising in the US. Example of a social media ad below:

Example of how Facebook ads are displayed on different Facebook pages. Facebook also allows businesses to use different formats. This page covers the ROI from social media ads.

4) Google SEO for MedSpa (learn how your medical spa can benefit from SEO) This strategy costs time and effort and is difficult, but has best ROI, and for your long term success, it produces excellent results. Although SEO rankings for med spas and aesthetic take time, but it produces best long term results and is worth it. In the example below a potential client is searching for “botox cost in orlando”.

SEO Example of a client looking for a Men’s medspa in Newington NH

Your clients/patients turn to Google every day to browse, research, and buy. If you want to focus on long term success of your aesthetics practice, you must focus on Google first.

5) Google local SEO (learn how your medical spa can benefit from local SEO) This strategy requires specific steps, and optimizing your GMB (Google My Business) in a specific way. We want to show you examples on how we can optimize your GMB and 5 additional very important local SEO websites. See example of a local SEO optimized Med spa below. There is a direct relationship between SEO content and local SEO GMB. As Google’s algorithm’s read the website pages and build a correlation between your GMB and your website. Higher the correlation, higher the quality score = higher rankings.

Example of a Medical Spa GMB – Your GMB for your MedSpa Aesthetics practice must be optimized. You should post at least 4 times a week. And posts should focus on your services. Educational posts rather than sales and promotional posts have a much better engagement.

6) Google Ads (learn how your medical spa can benefit from Google paid ads) This strategy costs money and can be expensive. Google PPC ads can deliver excellent results, however, they are not simple. Setting up and managing your Google PPC ads requires that staff have deep understanding of Google PPC algorithms and you should have detailed landing pages for each of your services. We add hundreds of negative keywords, so you do not spend your hard earned $$ on low-value keywords. See example of a Google PPC ad of a medical spa below:

7) Other secondary websites – This strategy costs time and money and a lot of effort. For example, if you want to list your website on RealSelf, it will be initially free, but you will pay for promoting your listing, you will also need to add a lot of information about your services in RealSelf. Another website is YouTube, where you can post videos of your services, introduction from your “master injector” etc. This will also help, but to get leads, you will need spend dollars to “promote” your videos.

8) Social media fan base – This strategy costs a lot of effort and requires constant involvement from the owner of the practice to build your brand, and relationship with your social media fans. Again, this is a long term strategy and takes extreme effort to build a fan base.

9) Monthly Email marketing campaigns for Med Spa and aesthetic practices – Very effective and low cost, but requires 2 to 3 Email campaigns per month, with useful information about your procedures + promotions, and also include your promotions. Email marketing requires that you are able to capture leads from your website and social media pages. Once you have established a “system” to capture the leads, you have to make sure that the clients have provided you permission to send them Emails. We recommend have at least 2 lists. 1) Potential clients/patients. 2) Existing clients/patients. You can also further segment the lists by interest. For example a list of clients/patients who have inquired about “lip injections” but never purchased from you.

10) Texting/SMS marketing campaigns – Can be effective with proper opt-in. However, this requires building a list of potential clients/patients and a list of existing clients. We recommend targeting them separately, just like Email marketing campaigns. Just remember that just like Email marketing spam laws, there are texting/SMS spam laws. You should also not send texts to clients/patients during non-business hours.

Texting Example of a client sending a SMS/Text from a Medical Spa’ website to the MedSpa staff

11) Texting/SMS from your website – Allow your website visitors to send you texts directly from your website. Remember that 75% to 85% of your website clients/patients visit you from a mobile device. This texting app is extremely helpful to build clients/patients conversions and build trust that you are company who is focused on clients/patients service. If a potential client sends you a text from the the website or mobile-website, you are more likely to convert that patient into a paying patient. The key is to respond to them quickly. PatientGain offers IOS (iPhone) and Android app for smart phones so you can easily communicate with your clients.

12) Traditional referrals and word of mouth – This strategy costs time and a lot of effort, however you should always build on providing excellent customer service and hence your clients/patients will send more referrals. The key is getting satisfied patients to give referrals. However, you have to nudge them and use technology to ask them for referrals.
Benefits of Patient Referral App 1) build patient loyalty 2) grow your practice without spending on ads 3) create positive awareness in your local community.

Managing leads for your medical spa and aesthetics practice by using Marketing Funnel App

Funnel marketing is the journey a patient takes from first being aware of your medical practice to finally become a patient. In other business areas, such as retail, this can sometimes be known as a sales funnel or a conversion funnel. So why is it called or shaped like a funnel? It is shaped like a funnel because the number of people that eventually convert and become patients will be far smaller than the number of people who begin their journey. In other words, if 100 people visit your website for the first time, you should not expect all 100 of those people to become patients eventually. You will lose people along every step of the journey. If you visualize this smaller and smaller pool of potential patients, it begins to look like a funnel.  

13) Loyalty and rewards programs – This strategy costs money for apps, and then a requires that you promote your loyalty and rewards program. PatientGain offers this service, starting at $499/mon. See more details here.

14) High conversion from website and social media leads – Most of the MedSpa owners contact us and ask this question “I am getting so many people visiting my website and social pages, but very few are contacting me! What is going on ?” Answer: This is common problem. Having someone visiting your website or your social page is the first step. You should not assume that a potential client is ready to contact you.

Example 1: In the example below, the leads from Google, YourTube, TickTok, Facebook and Instagram, are sent to specific pages of this particular medical spa website. In the month of August, 2027 total patients visited the website from multiple sources. Out of 2027, 294 potential new patients contacted the medspa. Which means that the conversion rate is 14.5 % . This does not include existing patients contacting, this has been subtracted from total leads.

So your strategy is to be in front of the potential clients and patients when they are looking for your services. This means Social media and Google. These 2 are the most important channels to acquire new clients of your med spa.

Data shows that for Medical Spas in major cities on the West and East coast, the cost of each lead generated is approximately  in the range of  $16 to $27. In the Midwest and Southwest lead generation costs are 23% less. Med spa’s in the outskirts of major metropolitan areas usually see costs in the range of $8 to $14 per lead.

The cost of each new lead varies from area to area, as competition and demand for services offered by each medical spa varies. But the good news is that using a comprehensive Medical Marketing Platform can provide your medical spa with a competitive edge, and only one extra procedure can produce enough return on investment to justify your investment.

Step 1: Must Have an Emotionally Attractive and Google Optimized Conversion Website for Your Med Spa Practice.

Step 2: Must Have a Proven Marketing and Advertising Plan for Your Med Spa Practice. Covering Google, Social Media & Mobile.

Step 3: Must Have a Technology Platform & Staff For Sustainable Competitive Advantage. 

Key Tactics for Med Spa Marketing 1) Marketing is not equal to advertising  2) You must have an advertising budget in addition to marketing.  Medical spa advertising can make big difference, however it is not a simple task of just placing ads on Facebook/Instagram or boosting your post. We recommend a holistic and proven marketing and advertising plan for your practice.  This is offered in 1) PLATINUM service $1399/mon    2) PLATINUM+ service $1699/mon.  The key difference is, if you are located in a competitive area, you will need more resources dedicated to your account, and we will recommend PLATINUM+. 

The Med Spa industry is becoming increasingly competitive. Successful Med Spas in the United States and Canada can ensure the success of their business if they properly market their med spa to their surrounding areas. Employing these marketing tactics for your med spa can help you stand out among your competitors. These tactics will help maintain and build your customer base.  Read more about medspa marketing tactics here. 

$1399 per month plan – read more here. If you are in an average competitive area.

4 Good Examples of MedSpa Marketing

Example no 1 Medical Spa Marketing – Mobile website intelligence

Majority of your clients and patients will find you on their mobile devices. Make sure your website is mobile optimized and have 2 key intelligent apps  1) Ability to send you a Text/SMS from the website quickly  and your ability to reply  2) Medical spa Chat*Bot installed on your website to answer questions and capture leads. 

Example no 2 MedSpa Marketing – Presence on Google SEO

As clients and patients look for your services, they will start with Google search. Be present on Google search and Google ads.  Example of Google SEO results:

 

Example no 3 MedSpa Marketing – Presence on Social Media

For example posting regularly on Facebook and Instagram posts. For medical spas, aesthetics, anti-aging, sexual wellness and integrative practices, we recommend posting 5 days a week. However the best results we see when the posts are focused on providing useful, education information about your services first, and then subtly have a sales promotion or offer. In Med spa practice marketing, an investment in social media such as Facebook, Instagram, Twitter, and YouTube helps you reach large numbers of potential patients. It also provides the opportunity for you to have direct interactions with them and build a relationship before they even set foot in your office.

Example No 4 MedSpa Marketing – Monthly Email Marketing

Majority of your clients and patients will contact you and may not make a decision to become your client the same day or week. You will need to send monthly or weekly Emails. Email marketing can be a very effective tool for your marketing. 

 

Example No 5 MedSpa Marketing – Advertising and Promotions App

Promotions app increases website conversions. Your branded promotions can be redeemed using “Pay now” or added to CRM. We do the setup and create beautiful promotions for your website. Mobile version is included.  Example below is from Facebook ad.

Example of a Facebook ad with a “Get Offer” Call-To-Action (CTA)

 

Example of an Instagram ad with a “Get Offer” Call-To-Action (CTA)

Example No 6 MedSpa Marketing – E-commerce App (Shopping Cart App)

Medical spa’s and Aesthetics practices increase conversions and your practice’s revenue by offering products and services that your patients can buy online. Simple setup, and we take care of adding your products and services. HIPAA compliant E-commerce apps for healthcare practices. 

See Good Examples of Medical Spa Digital Advertising

What are key focus areas for the best med spa marketing agencies?
The most important aspect for the top medical spa marketing companies is that they provide accurate and timely quality information (high quality of service) to the practice owners.

The best med spa marketing agencies focus on a holistic approach, including building a strong online presence, leveraging social media, implementing email marketing, utilizing paid advertising, and enhancing the client experience, all while understanding the target audience and tracking performance. 

1. Increased Patient Acquisition

• Targeted Campaigns:
  • Example: A med spa specializing in anti-aging treatments runs a Facebook ad campaign targeting women aged 35–60 in the local area, emphasizing Botox and dermal fillers. The ad uses before-and-after images and a limited-time discount to drive urgency.
• Lead Generation:
  • Example: The med spa implements a lead conversion promotion app on its website, such as a “Ultimate Flawless Skin Package 15% Off,” requiring users to enter their email addresses. These emails are used for nurturing campaigns that promote services.
• Conversion Optimization:
  • Example: The med spa’s landing page for laser hair removal includes clear benefits, testimonials, a booking button, and a countdown timer for a special offer to encourage immediate appointments. A conversion tracking AI based application is included for improving CTA.

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2. Enhanced Brand Visibility

• SEO Optimization:
  • Example: A service page is created to answer key questions from potential medical spa clients – like “botox price orlando fl” or “Wegovy Injections in Paramus, NJ” target common search queries. These SEO pages drive organic traffic and educate potential clients. See more examples.
• Social Media Marketing:
  • Example: Instagram reels showcasing quick, visually engaging videos of microneedling procedures with client testimonials generate interest and inquiries.
• Content Marketing:
  • Example: The med spa publishes a infographic called “Ask the Expert B12 Injections Specialist Q&A Tinton Falls, NJ,” where their practitioners answer FAQs about B12 injections.

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3. Reputation Management

• Online Reviews:
  • Example: After appointments, the med spa sends an automated SMS requesting clients to leave reviews on Google. Satisfied clients mention the quality of service and professionalism, boosting online reputation.
• Testimonials:
  • Example: The med spa features video testimonials on its website where clients share their positive experiences with treatments like lip fillers and facials.

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4. Improved Patient Engagement and Retention

• Personalized Communication:
  • Example: The med spa uses email automation to send birthday greetings with a 15% discount on any treatment. This small gesture makes clients feel valued and increases bookings. It is important to note that only HIPAA compliant Email marketing is used.
• Loyalty Programs:
  • Example: A rewards program offers points for every dollar spent, redeemable for discounts on future treatments. Clients earn a free HydraFacial after accruing points, encouraging repeat visits. PatientGain sets up the rewards and referrals app for you. You simply need make sure you respond to the leads and check your mobile phone for alerts. Patient rewards app for doctor offices is also suitable for other cash-pay medical practices, like IV therapy, medical weight loss, plastic surgeons, hormone clinics, and integrative practices.
• Patient Education:
  • Example: A monthly newsletter includes skincare tips, seasonal promotions, and detailed information about new treatments, like how radiofrequency skin tightening works.

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5. Data-Driven Strategies

• Performance Analytics:
  • Example: The med spa tracks Google Ads data and finds that ads targeting “Botox near me” yield higher conversions than general beauty keywords, prompting increased focus on this strategy.
• Insights for Growth:
  • Example: Live dash boards are provided by PatientGain automation platform for Medical Spas. Analytics reveal that clients engaging with email campaigns book appointments twice as often as social media followers, leading the med spa to prioritize email marketing.

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6. Compliance and Expertise

• HIPAA Compliance:
  • Example: The med spa’s automated email and texting systems are HIPAA-compliant, ensuring no sensitive patient information is exposed while confirming appointments or sending follow-ups.
• Industry Knowledge:
  • Example: The agency suggests adding new treatments like plasma pen therapy, backed by their knowledge of industry trends and increasing demand.

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7. Seamless Patient Experience

• Online Contacting System:
  • Example: PLATINUM service for med spa integrates an easy-to-use Call-To-Action app on its website. Allowing clients to contact Med Spa based on their preferences, hence increasing conversions by 3% . These options include 1) Call medical spa – tracking new patient calls 2) Texting the medical spa (HIPAA compliant) 3) Appointment request or booking 4) ChatBot 5) Directions
• Virtual Consultations:
  • Example: Clients book video consultations to discuss concerns and learn about suitable treatments, reducing barriers to entry.
• Automated Workflows using PatientGain’s AI Agents:
  • Example: A client visiting a CoolSculpting page, is offered a pop-up offer with $15% off. If client indicates they are interested, a complete work flow if activated so an appointment is booked, or text is sent or deposit of $50 is collected, all while the cleint is on your mobile or desktop website.

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8. Creative Promotions and Campaigns

• Seasonal Offers:
  • Example: A “Summer-Ready Skin” campaign promotes discounted laser hair removal packages and skin rejuvenation treatments in the months leading to summer.
• Exclusive Deals:
  • Example: The med spa offers a “Buy 3, Get 1 Free” promotion for injectable treatments like Botox, encouraging bulk purchases.
• Influencer Collaborations:
  • Example: A local beauty influencer documents her CoolSculpting session at the med spa on Instagram, generating a surge in inquiries and bookings.

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9. Brand Consistency and Differentiation

• Consistent Messaging:
  • Example: The med spa uses the tagline “Redefine Your Confidence” across all marketing materials, ensuring it resonates with their luxury branding.
• Highlight Unique Selling Points (USPs):
  • Example: The agency emphasizes the med spa’s use of FDA-approved technology and highly trained practitioners to build trust.

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10. Long-Term Growth Strategies

• Client Retention:
  • Example: The med spa implements quarterly events like “Patient Appreciation Day,” offering mini consultations and discounts on future services, strengthening client loyalty.
• Scalable Marketing Solutions:
  • Example: As the med spa introduces new locations, the marketing agency uses geo-targeted ads and localized content to attract clients in those specific areas.

Who are typical clients of Medical Spas in USA?

Medical spas rely heavily on a dedicated client base to achieve their financial goals. But who are these patients, and how have their demographics changed in recent years?

Women Dominate, but Men Are Growing

Women continue to make up the vast majority of medical spa patients, accounting for over 80% of the clientele. Despite the industry’s anticipation for an increase, the male patient population remains relatively small but shows signs of growth. PatientGain’s data highlight a shift in age demographics among male patients, indicating a gradual acceptance of aesthetic treatments.

Age Demographics Shift

Female Patients: The most common age group for female patients is between 35 to 54 years, representing about half or 47%, followed by 18 to 34-year-olds at 23%. This younger demographic has seen a significant increase from the past years , indicating a growing interest in aesthetic treatments among younger women.

Male Patients: While the male patient population is smaller, older male clients are becoming more prevalent, suggesting that aesthetic procedures are gaining acceptance among this group. PatientGain’s data also shows that older male clients have more disposable income, hence they spend more.

Spending Habits

Medical spas see an average of 200 to 500 aesthetic clients visits per month. On average spend of $420 to $500 per visit. This reflects an increase of 11% since the data from pre-covid. It also indicates that there are more services available with improved outcomes. Post Covid, clients have growing willingness to invest in aesthetic treatments, including a substantial number of services performed by aestheticians.

The Importance of Patient Retention

Retaining existing patients is crucial for the long-term success of a medical spa. PatientGain’s data shows that about 61% of clients were repeat cleints, underlining the importance of focusing on patient satisfaction and building strong relationships. By nurturing these relationships, practices can reduce acquisition costs and ensure a steady stream of revenue, which is key to bringing in predictable returns and building a healthy client base. Hence referral and rewards app is almost a must. Read more here.

Medical Spa SEO

Medicals spas are growing in popularity throughout the country as people seek out various treatments to make themselves feel better and look younger, both internally and externally. With the increased demand for these services and more medical spas opening up, competition has become fierce for patients and clients. As an owner of a medical spa, you need to actively market your business to grow and succeed. One of the most cost-effective and successful ways to market a medical spa healthcare business is search engine optimization or SEO. Although it can take some time to produce results, a medical spa should embrace this marketing technique for its long-term success. The experts at PatientGain.com can help you find the SEO secret sauce to drive new patients and clients to your website. Below are some components of an effective SEO strategy.   The cost of professional & expert SEO services for a medical spa can range from $1000 to $5000 per month.

How can website SEO help a medical spa? 

The first step to an effective SEO strategy for a medical spa is to insert target keywords throughout content on a website. When a search engine produces results for someone looking for a medical spa online, it wants to provide the best relevant results for that user. SEO keywords need to appear throughout the content to help a search engine better understand a medical spa’s website. For example, if a medical spa offers massages or acupuncture, those words and words related to that treatment need to appear in the content. Ideally, the terms and phrases that patients and clients use to find services should be included in the content of a medical practice’s entire website.  

When including keywords for SEO on a website, be sure to use both short-tail keywords and long-tail keywords. Both types of SEO keywords are essential to the SEO Secret Sauce to help market a medical spa’s website. SEO keywords can be easily divided into these two types. Short-tail keywords are three words or less. They tend to cover broad topics, get more web traffic, are more competitive but have low conversion rates. Long-tail keywords, as you may have guessed, are four words or more. These keywords are focused on specific topics, and while less competitive and receive less web traffic, tend to have higher conversion rates. Both types of keywords working together will help enhance the overall organic ranking of a website. Long-tail keywords are becoming more critical as more people use voice search from smart speakers and personal digital assistants. When someone uses voice search, they are generally asking a question with four or more words. If a medical spa can match that question word for word on their site, they stand a better chance to be selected as a relevant result.

Another aspect regarding SEO keywords on a medical spa’s website is that they need to be updated. The popular keywords today may not be the same ones that patients and clients use next year. A medical spa would be wise to stay on top of current trends and ensure that the right keywords maintain top organic rankings. When new services are being offered at a medical spa, ensure those keywords are tracked to get the expected traction in search results. Some adjustments may need to be made, but be sure to give keywords some time to build organic rankings. Changing keywords one day will not result in a dramatic change in organic ranking the very next day.

What is the impact of Local SEO on a medical spa’s organic rankings?

Medical spas benefit significantly from good local SEO, especially in areas where there is heavier competition. One of the most significant benefits of Local SEO is having a medical spa show up in the map results in search engines results. Search engines generally display paid results and organic results. However, when looking for a business, map results will be wedged between them, showing at least three possible local choices with their review rating. Many search engine users will not look past map results and search for a medical spa based only on these selections. A medical spa needs to appear in map results for local searches.

To appear on a map result, a medical spa needs to appear on a map. To accomplish that, it needs to create or claim a listing in a directory. The major directories where a listing needs to be created include Google, Yelp, Bing, Facebook, and Foursquare. The vast majority of mapping apps and websites pull their business data from these five directories. Creating or claiming a listing is relatively easy. Still, Google, Yelp, and Bing require a business to verify the ownership of a listing via automated phone call or a postcard sent to them through the mail. Be careful to check for any duplicate listings that may exist out there. “The more, the merrier” does not apply to directory listings and can hurt organic rankings by confusing search engines.  

Once a listing is claimed, each one should be checked to ensure it has the same information about a medical spa has listed on its website. The following details should be the same on all listings:

• Name of medical spa
• Address, including any suite or office numbers
• Phone number
• Website URL
• Hours of operation
• Services (if applicable) 

Many directories allow their users to submit updates and suggestions. Listings need to be monitored to ensure no accidental updates are made that make the information suddenly incorrect.  

Finally, consider making a “Directions” page on a medical spa’s website. Unique content describing how to get to a medical spa will search well and help a search engine know it is located in a specific area. Write out directions about how to reach a medical spa from different directions and target communities. If available, write what bus routes, subways, or rail lines are nearby so patients can reach stops near a medical spa. Helping those reach via public transit still help boost a patient count and enable a search engine to figure out how relevant a medical spa is to a map location.  

What are the importance of referral links to a medical spa’s SEO?

Something that a search engine loves to see are links from third-party sites to another website. The more a website is linked to, the more relevant and authoritative that site appears. As a result, it will then appear higher in organic results. However, getting referral links is not simply a matter of asking a bunch of websites to put links to a medical spa on their website. The links from these third-party websites need to be reputable and not spammy. In the past, hundreds of websites would just be “link farms.” They would just be websites that had links to other websites and very little content. Search engines used to see this as a positive, but as algorithms were refined, it became clear these links were of little use. Today, if a website gets linked to too many link farms, it can hurt its organic rankings. It is essential to monitor referral traffic on Google Analytics to look for any traffic from a website that can damage a site’s organic rankings.

With that in mind, there are plenty of good places to get good links from for a medical spa’s website. Given the nature of medical spas, it is unlikely that links from medical practices will be easy to get. However, websites promoting events, relaxation, and other tourist-related activities may have a section on their website for medical spas. They are popular in the “Relax and Recharge” themed categories on these websites. Another good source of referral links is from a local business or community organization that owners can join. These organizations promote business, networking and usually have a directory of members available to the public and for those who are members. Some of these organizations also organize community-wide events that often look for sponsors that are promoted throughout the event, in literature, and on the event’s website. 

Finally, although it is difficult to achieve, links from local publications, news, or blogs can be valuable to referral traffic to a website. Often these outlets will write stories or accept a guest column from a medical spa to publish. Sometimes these articles will be written about a medical spa and the services they provide. Other times, they will be about a local topic that a medical spa owner or provider has the expertise to talk about. Regardless of the reason, a link to the medical spa’s website will often be provided in the short bio about the writer or within the article.  

Many referral links will come from websites ending in .com. While those are certainly great to have, the most valuable referral links come from a website ending in .org, .edu, or .gov. These websites are much more authoritative since it is harder to get a site ending in those domains. It is also equally hard to get a link from those sites to a medical spa’s site or any website for that matter. A medical spa owner should try to keep their eyes and ears open for any opportunity to get linked from one of these sites.  

What role does content marketing play for organic rankings?

The final ingredient in a good SEO secret sauce is content marketing. The content on a website is going to be the fuel that drives good overall organic rankings. Content and SEO keywords enhance each other’s effectiveness and should work together to promote a medical spa’s website. Unfortunately, many medical spa owners may think content is a “one and done” arrangement, whereas it does not need to be addressed again once it is written. It is a mistake to assume this for a couple of reasons. First, an owner should not think that content will not change over time. Updates in treatments, services, protocols, or phrases that people expect to see will change over time. It may hurt a medical spa’s credibility when something looks like it was written half a decade ago. Second, a search engine likes to see a website that is kept up to date.

Search engines place more credibility, relevancy, and authority into a website that is kept up to date. Content marketing helps make a website look more critical by constantly improving, refining, and adding content to a site. Instead of making all of the updates at once and letting content age over a year, updates should be gradually made on a website throughout the year. Medical spa owners should list all content pages on a website and place a date the last time a page was read from top to bottom. Every month, take a few pages and read them aloud to make sure they make sense, flow correctly, and that everything is spelled correctly. You may be surprised how often a missing comma, apostrophe, or a word your brain automatically puts in may be there. These minor improvements will help the content on a page be more effective and show a search engine that it is being kept up to date.

As updates are being made to pages and content added, do not be afraid to split large pages into different content pages. For example, when a medical spa first open they may have only offered one type of massage. Over the years, additional types have been added, and now there are a dozen. A single page with a dozen massage types in detail is a bit unwieldy. Conversely, a single page with a dozen massage types with only a few lines of description will not help SEO. This is a case where dividing this page into different content pages would be a wise decision and helpful to SEO scores.

Is a medical spa’s website perfect with no new content to add and very little if any updates needed regularly? In that case, consider adding a monthly blog to a website. Topics for this blog can include highlighting certain services or offering health tips to current and potential patients. Adding this new and unique content regularly will help a search engine see a website is being kept up to date. Aim for a monthly content pages or blogs at first so as not to put too much pressure on a writer. It is much easier to write 12 well-written, insightful, and valuable blog posts than it would be to write 52. These blogs also make great content for social media posts or email marketing campaigns.

How to get more Med Spa clients? Follow a proven, successful strategy

Marketing for Med Spa effectively involves a strategic approach that combines digital and traditional marketing strategies to attract and retain clients while building brand awareness and credibility. This guide provides a roadmap to create a winning marketing plan for your Med Spa:

1. Deep Dive into Your Audience

• Market Research: Conduct thorough research to understand your target audience. Analyze demographics like age, income level, and location. Additionally, delve into their preferences, behaviors, and pain points.
• Client Personas: Develop detailed profiles of your ideal clients. Consider their concerns, desired outcomes, and decision-making processes. Understanding these personas helps tailor your marketing messages and offerings.

2. Brand Differentiation: Stand Out from the Crowd

• Unique Selling Proposition (USP): Define what makes your Med Spa unique. This could be a cutting-edge technology, a focus on specific treatments or areas of expertise, exceptional service, or a luxurious spa experience. Highlight your USP in all marketing materials.
• Brand Messaging: Craft compelling messaging that resonates with your target audience and reflects your USP. Use clear and concise language that emphasizes the benefits your services provide.

3. Leverage the Power of Digital Marketing

• Website: Develop a professional, user-friendly website that is mobile-friendly and optimized for search engines (SEO). Include clear calls to action, comprehensive service descriptions, before-and-after photos to showcase results (with patient consent), and client testimonials to build trust.
• Content Marketing: Become a valuable resource for your target audience. Create informative content, such as blog posts, videos, and infographics, that address common client questions and concerns related to your services and overall wellness.
• Social Media Engagement: Utilize platforms like Instagram, Facebook, and Pinterest strategically. Showcase visually appealing content, promote your services and special offers, and engage directly with potential clients.
• Email Marketing: Build an email list and nurture leads with informative newsletters, promotions, and personalized communications. Offer valuable content and exclusive deals to incentivize sign-ups.

4. Master Local SEO for Increased Visibility

• Google My Business Optimization: Optimize your Google My Business listing to improve local search visibility. Ensure your profile is complete with accurate information, high-quality photos, and positive reviews.
• Local Keywords: Target location-based keywords in your website content and social media posts to appear in search results for people searching for Med Spas in your area.
• Reviews: Encourage satisfied clients to leave positive online reviews on Google, Yelp, and RealSelf. Respond professionally to all reviews, both positive and negative, to demonstrate your commitment to customer service.

5. Paid Advertising: Reach a Wider Audience

• Google Ads: Utilize PPC advertising to target potential clients searching for Med Spa treatments in your area. Craft compelling ad copy that highlights your USP and directs users to your website to learn more and book appointments.
• Social Media Ads: Run targeted ad campaigns on social media platforms like Facebook and Instagram to reach specific demographics or people with interests relevant to your services.
• Retargeting: Implement retargeting ads to capture the interest of visitors who have browsed your website but haven’t booked a service. Re-engage them with targeted messaging to nudge them towards making an appointment.

6. Build Partnerships and Network Within Your Community

• Local Businesses: Partner with other complementary businesses, such as salons or fitness centers, for cross-promotion opportunities. This can expand your reach and attract new clients.
• Events: Host or participate in local events to raise brand awareness and connect directly with potential clients. Offer consultations or mini-treatments to showcase your expertise.

7. Promotions and Loyalty Programs to Drive Business

• Introductory Offers: Attract new clients with special pricing or packages on their first visit. This can be a great way to introduce them to your services and convert them into loyal customers.
• Loyalty Programs: Implement a loyalty program to reward repeat business and encourage clients to come back for future services. Offer points, discounts, or exclusive benefits to loyal clients.

8. Track, Analyze, and Adapt for Continuous Improvement

• Performance Metrics: Utilize analytics tools like Google Analytics to track website traffic, conversion rates, and the effectiveness of your marketing campaigns. Monitor key performance indicators (KPIs) to understand what’s working and what isn’t.
• Regular Adjustments: Don’t be afraid to adapt your marketing strategies based on data and feedback. Regularly review performance data and make adjustments to optimize your campaigns for better results.

9. Ensure Regulatory Compliance: Protect Patient Privacy

• All marketing materials and practices must comply with relevant regulations, like HIPAA.

• HIPAA Compliance: Always adhere to HIPAA regulations to safeguard patient privacy. Avoid mentioning any identifiable patient information in marketing materials.
• Track & Analyze Results: Monitor the performance of your marketing campaigns to see what’s working and what needs improvement. Adapt your strategies based on data and patient feedback.
• Ethical Marketing: Maintain a professional and ethical approach in all your marketing efforts. Focus on building trust and providing valuable information to your target audience.

Use cases with growth in 2025

Medical spas and wellness practices are growing in USA and Canada. Although we have seen growth in many services and use cases provided by the Medical spas and wellness practices, there has been significant, and predicted to grow further.

1. Medical weight loss based on GLP-1, Semaglutde and related medications
2. Skin Rejuvenation: This includes treatments like laser resurfacing, chemical peels, and microneedling, which help reduce signs of aging and improve skin texture and tone.
3. Body Contouring: Techniques such as cryolipolysis, laser lipolysis, and high-intensity focused ultrasound are used to reduce fat and sculpt the body without the need for invasive surgery.
4. Hair Removal: Laser hair removal is a popular procedure aimed at reducing unwanted hair on various parts of the body.
5. Anti-Aging Treatments: These involve a range of injectables, such as Botox and dermal fillers, that reduce the appearance of wrinkles and restore facial volume.
6. Acne and Scar Treatment: Various methods, including lasers, fillers, and surgical techniques, are employed to treat acne scars and skin texture issues.
7. Pigmentation Treatments: Treatments such as intense pulsed light (IPL) are used to address hyperpigmentation and uneven skin tone.
   

There are more than 19,325 Wellness and Aesthetic practices in USA, out of which 6531 are considered medical spas. In addition there are approximately 7000 plastic surgeons, and 34 percentage of plastic surgeons also perform non-surgical aesthetic procedures. Medical spa and medical aesthetic practices need a steady flow of new clients every month, every week and every day. The top MedSpa marketing companies are those who build your brand, understand your needs, provide reliable service, and provide services that meet your business needs at a reasonable price. PatientGain can also help your MedSpa with inclusive MedSpa marketing strategy. Aesthetic practices surveyed in 2022-2023, revealed that post covid, they are focusing 1) Brand awareness 2) Client engagement 3) Client acquisition and 4) Client loyalty 5) Less discounts and more “exclusive” services. Aesthetic medicine is predicted to reach USD 245 billion by 2030, growing at a CAGR of 9.8% during the forecast period (2022–2030). Learn about traditional and modern publicity marketing for your Medical Spa. Another growing, but time consuming focused area for aesthetics practices is influencer marketing. If a medical spa, aesthetics practice uses empathy, compassion, and humor in messaging and advertising, you will generally see higher conversion rates. As potential clients generally feel “welcomed” by non-sales messaging.  

Most of your clients and patients look for your services online. After working with hundreds of MedSpas, aesthetics, plastic surgeons, medical weight loss, IV therapy and wellness practices, we have learned that you will need a marketing company that understands your brand, aesthetics industry, your business needs, marketing, advertising and digital technology. A healthcare focused marketing solution based on modern advertising and marketing trends, within your marketing and advertising budget. PatientGain services, technology and top customer service is what your Medspa practice needs. Medical spa marketing services cost $1399 to $1999/mon with excellent results in major cities. The cost of each lead generated is $11 to $27. Another important and emerging strategy emerging post covid era is 1) marketing plans based on short term revenue generation (focus on advertising) 2) marketing plans based on long term ( focus on organic presence on Google SEO and social media sites) revenue generation. Google PPC Ads are based on user “Intent” VS Facebook, Instagram ads are based on user “Interest” and past history. Our data from hundreds of medical spa marketing campaigns, shows that “Intent” wins and is more accurate and produces better online advertising ROI for medical spa practices and physicians.

PatientGain.com is a proven new patient marketing solution, includes apps, websites, SEO, HIPAA compliance and account management.