Medical Marketing Chatbots For Improved Patient Satisfaction and Conversion to Appointments (Intelli*Doctor ChatBot App). Applies to Dental Practices Also.
What is a Medical Chatbot? A medical chatbot is designed to have a conversation or a discussion with a real patient. Try Intelli*Doctor ChatBot app from PatientGain.
How Much Does it Cost? Pricing $149 to $400/Month
Simply, from the view of a doctor or a medical practice manager, a chatbot is nothing more than software based on AI algorithms (Artificial Intelligence) that will perform automatic tasks within given parameters. The “Chat” part of a Chatbot indicates that it is primarily designed to interact and chat with patients and potential patients. Since our chatbot works in the healthcare industry, it is a Medical Chatbot. A medical chatbot is designed to have a conversation or a discussion with a real human/patient. Depending on how the person responds or chats with the bot, it will return answers as programed into it. PatientGain’s IntelliBot software is also integrated with a HIPAA compliant CRM, so your communications are stored in a HIPAA compliant database.
You have 14 seconds to engage a new potential patient. Use intelligence and conversion apps to get more ROI from same advertising dollars.
A Chatbot is not a robot that sits in your lobby, keeping your patients’ company while they wait for their appointment. It is software that lives on your website, ready to help patients and engage with them. A chatbot mimics human conversation and chats with patients trying to direct them to the information they want or accomplish a task, like making an appointment. Doctors can build a database of commonly asked questions and the answers to them. Most chatbots will learn over time and become more efficient. They are a great addition to any website for a medical practice. The experience with a chatbot is much like an automated phone answering system, except over text. Many patients will already be familiar with the process as it simulates a conversation over instant messaging. A well-designed chatbot will have a very human-like conversation with the website visitor.
Generally in the medical industry there are 2 types of chatbots.
1. Medical Marketing ChatBots
Designed to convert a visiting patient (on your website) to a paying patient. These are called Medical Marketing ChatBots. They are not designed to diagnose any specific medical conditions. They have 2 important roles.
A) Existing patient – direct them to a specific information. Like how to reach the office after hours. Access to patient portal etc.
B) New potential patient – as a potential patient lands on your website, you have 15 seconds to engage them. So the medical marketing ChatBot should “walk” the potential patient through specific questions and steps so they can eventually become your patient.
2. Medical Symptom ChatBots
Health chatbots ask patients a series of questions – so the ChatBot can understand basic information, the condition of a patient – this is very much like the front desk staff in a clinic, who would ask 1) Do you have a fever? 2) Are you in pain? so to understand their symptoms and then the ChatBot sends the data to doctor, who can provide diagnoses and prescribe medicine in real time.
Medical marketing & artificial intelligence. PatientGain’s ChatBot apps are different for these reasons:
- ChatBot apps are HIPAA compliant
- ChatBot apps setup does not cost extra
- Customer service is awesome. You are provided with a project manager and additional staff who help you