Example Urgent Care Marketing Plan
There are nearly 10,000 urgent care clinics in the United States! That number is growing, too, as urgent care clinics provide vital services. As the owner or the practice manager of an urgent care, as yourself: If a patient is looking for an urgent care clinic in an area near you, why they should consider your urgent Care?
Easy to implement marketing and advertising plan for urgent care centers $599/mon. Used by top urgent care centers in the USA and Canada. Same Strategy is Used By Top Clinics in USA – With Patient Acquisition Costs of $8 to $18.
Your target prospect patients looking for urgent care and walk-in services are driven by two reasons. They either have a need to address a medical illness or injury or need a quick walk-in visit for another medical reason, such as a physical exam. Approximately 81% of prospective patients are searching the web for the right doctor or urgent care center to fulfill their immediate care needs. Online Marketing and Advertising on Google produces the best ROI (Return On Investment) for Urgent Care clinics. There is another trend helping urgent care centers. Urgent care visits increase as emergency room visits fall, study finds. All studies are pointing to more consolidation and more competition for patients. Intelligence embedded in your urgent care website has become one of the biggest conversion factors. Read more about intelligent chatbots for urgent cares here.
Patientgain.com’s Urgent Care Marketing Plan Is Not Focused on Technology, but on Results. It Covers Six Key Areas:
No 1) Fast loading SEO focused urgent care website PLUS Targeted online advertising for Patient Acquisition. We focus on mobile advertising for Urgent Care centers – 82 percent of your patients find you online. Advertising includes SEM (Search Engine Marketing) SEO (Search Engine Optimizations), Speech Based SEO and of course Social Media.
No 2) Software along with online and medical industry expertise for Patient Retention
No 3) Effective communication and online marketing for Patient Engagement
No 4) Applications that track advertising and marketing strategies for Low Patient Acquisition Costs
No 5) Social Media Applications designed to convert your Facebook Business Page into a full-fledged Website – for Social Media Marketing
No 6) Intelligent Urgent Care ChatBot apps work for you 24×7 designed to convert a patient who is visiting your website from a mobile device (82 percent of the urgent care patients visit your website from a mobile device)
Example Marketing Plan For Urgent Care Centers with 8 Specific Steps:
- Awesome SEO focused website – must be intelligent and focused on conversion. Intelligence means conversion tracking CRM for your website. 88 percent of the patients looking for medical services will contact you by calling you or simply finding you on a map. Majority of the time it is Google Maps. To read more about Conversion Websites for doctors, please click here.
- Google SEO Optimizations for specific keywords, like “Urgent Care South OKC” – in this case a patient is looking for an Urgent Care in Oklahoma City. To read more about SEO for doctors please click here.
- Google Local Optimizations. To read more about LOCAL SEO for doctors please click here.
- Content of the website. To read more about Content Marketing for doctors please click here.
- PPC Advertising (specifically Google PPC). To read more about PPC for doctors please click here.
- Facebook Advertising. To read more about Facebook Advertising for doctors please click here.
- Monthly Email Marketing. To read more about Email Marketing for doctors please click here.
- Patient Reviews Marketing & Reputation Management – Minimize negative reviews, Maximize positive reviews. To read more about Reputation Management for doctors please click here.
4 Good Examples of Medical SEO for Urgent Care Clinics
Search Engine Optimization - SEO For Urgent Care Centers produces excellent results for hundreds of Urgent Care Clinics, from coast to coast.
Example 1 - Medical SEO for a patient searching for "urgent care near me okc" - In Oklahoma City. You will notice that first 4 results are from the websites - This is due to high quality content and hence high SEO ranking for this urgent care.
Example 2 - Medical SEO for a patient searching for "urgent care el cajon ca". High quality content is extremely important for high SEO rankings for your urgent care.
Example 3 - Medical SEO for a patient searching for "nearest urgent care maui" - This patient is looking for any urgent care, close to her. In this results first and the second results are from the same urgent care. So this urgent care is likely to have more patients.
Example 4 - Medical SEO for a patient searching for "pediatric urgent care orlando"
Monthly Email Marketing For Your Urgent Care
Centralized Urgent Care Marketing Example – Dr Myers.
For example, Dr Myers has been working as a primary care physician affiliated with a hospital in western USA. During his tenure, he had an opportunity to work and trained in emergency medicine (American Board of Emergency Medicine (ABEM) ). He was exposed to all sorts of patient emergencies and he also learned that most of the patients sitting in the ER room, really did not need ER room services. This led him to buy a local walk-in clinic and transition it into an Urgent Care. This clinic has 5 exam rooms, average patient count was 15 patients per day. Clinic is open 7 days a week, 8 am to 8 pm. It is located in good traffic area. Over the last 4 years, it has grown from struggling 15 patients per day to 32. Doctor is the owner operator and he understands he ultimately wants to expand his practice to another location, close to his home. Which is 22 miles away from the primary location. He also understands that many of the procedures in an Urgent Care or Walk in clinic can be handled by a PA-C and / or RN certified AACN. His plan is to expand into 3 to 6 locations over the 5 years. Since Urgent Care is a growth area, this is a very realistic plan. During his search to find a solution to support his growth, he encountered PatientGain’s GOLD solution. Few years into his expansion plan, his 2 locations have grown to total of 5 locations. After launching GOLD solution, the total acquisition cost per patient decreased by 22% in the first 13 months. His PPC advertising cost has been kept the same, at $1800 per month per location. However the total number of patients seen increased from 51 patients per day to 87 patients per day, between 2 locations. All of his locations are using the GOLD solution. Other improvement areas : SEO Rankings for all of his clinics has seen the biggest improvement. For his top 6 major keywords like “Urgent Care Near Me” his positions are no 1 and No 2 in the google maps, and no 1 on google search, new content is added for other keywords also. Additional benefits of the GOLD service include 1) Monthly Email Marketing with focused content 2) Dedicated account manager who looks after doctor’s account and hold monthly account reviews 3) Every week new content is posted on Facebook and Google – All content is related to medical services by each location. 4) Patients can directly SMS/Text clinic’s staff and ask questions 5) Proactive reputation management has increased rankings on google reviews from 3.2 average to 4.6 rankings across all location. 6) There is a centralized dashboard to see the progress and metrics of each location. 7) Owner has consolidated 5 vendors into a single centralized solution, saving 32 hours of time per month.
How Much Do Urgent Care Centers Spend On Advertising in USA?
Range is $1000 per month to $9000 per month, depending on services, location, number of exam rooms and competition. Data from Urgent care centers, walk-in clinics and primary care practices.
The actual advertising budget for each clinic and practice is different. Some clinics/doctors are very aggressive and spend $1000 per day (or more) and some spend $1000 a month on advertising. We also have few clinics/doctors who do not spend any money on online advertising, they doctors rely on referrals and very strong SEO rankings. This data refers to online advertising, not offline advertising spend. For example we have a medical practice with 30+ locations, on average they spend – per location – $1600 per month on online mediums and $1000 per month for offline, traditional mediums. Another medical practice with 5 locations, spends $5400 per month per location, entirely on online strategy. They are no longer spending any advertising budget on offline, traditional advertising channels. A single location in 8 exam rooms, with extreme competition, spends $15000 per month on online advertising, with average patient count of 80 -110 patients per day. A plastic surgeon with medium competition spends $8000 per month on online advertising.
Also you have to understand that every practice area is different. For example let’s review specific specialties:
Urgent care centers
The typical range is $1000 to $9000 per month, spend on average spend $3600 per month per location. However these are “average” locations with medium competition. There are many factors, number of exam rooms and how many providers, and fixed overhead also dictates how aggressive each owner is. Brands and chains spend more on advertising than stand alone locations. We have also noticed if the owner is a doctor/physician, vs a business person, doctor/physician owners will have a hard time understanding value of advertising. doctor/physician owners view advertising and marketing as an expense, rather than an “investment” with an ROI (Return On Investment).
Walk-in primary care practices
Walk-in Clinics – with primary care services and some “urgent care” services spend $1000 to $3400 per month, with an average monthly budget of $1900 per month.
Primary care practices
Primary care doctors spend $600 to $1300 per month, with an average monthly budget of $890 per month.
Pediatric care practices
The typical range is $600 to $1600 per month, spend on average spend $900 per month per location.
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PatientGain.com’s Healthcare Practice Marketing Solution Consists of 20 Applications, Focused on Patient Generation and Patient Engagement Results, Not Technology. Apps and CRM is HIPAA Compliant and We Issue BAA. Used By Telemedicine Physicians, Surgeons, Pediatrics, MedSpas, Pain Management, Functional Medicine, Primary & Urgent Care, Cardiologists, Podiatrists, Addiction Medicine, Regenerative, Wellness, Therapy, OBGYN, Integrative Medicine, Dentists, Dermatologists, IVF & Reproductive, Pharma, Bio-Tech & Many Other Medical Practices
PatientGain.com's Approach to Healthcare Marketing Success : 12 Key Features of GOLD Solution
- Reasonable Monthly Fee With No Upfront Setup Costs or Implementation Costs
- Pay-Per-Month Model For Healthcare Medical Marketing
- No-To-Low Risk Medical Marketing Model
- Same System is Used By The Top Clinics in USA & Canada
- Awesome Service and Support - Phone, SMS-Texting, Email, Ticketing or Web-Based Meetings
- Awesome Software & HIPAA Servers Located in USA
- Assigned Account Manager Located in USA/Canada For Your Medical Clinic
- Generous Discounts for Multi-Location Healthcare Companies
- Website, SEO, Advertising Management, Social Media, Email Marketing, SMS-Texting, Apps, HIPAA Compliance ALL Included in a Single Solution.
- Eliminate 5 to 8 Vendors and Centralize Control of Your Online Healthcare Marketing & Advertising Success
- Save 40% to 60% in Monthly Spend by Using Our Proven Single Vendor Model
- Save Approx 30 Hours a Month - No Need To Learn and Operate Multiple Apps
Urgent Care Marketing Plan Drivers
As a business owner or manager of an urgent care center, your goal is to convert these prospect patients into patients who return to your medical business whenever they need urgent care and walk-in clinic services. You cannot simply achieve this conversion by putting together a “great website” that focuses on visuals rather than targeted content. In order to increase your odds of converting those patients from their online searches to real patients walking into your doors, there are six strategies that should be implemented into your urgent care center’s marketing plan.
Urgent Care ROI Example – Urgent Care & Walk-In Clinic – Midwest USA
Healthcare Medical Marketing ROI Calculator Example
For example in this case, this healthcare provider has been in business for 4 years, in the Midwest. There are 6 Exam rooms, average patient count is 380 to 400 per month. Desired patient count 700 per month, approx 23 per day. There is a medical director associated with the clinic, but primarily the main providers are 2 Physician Assistants Certified (PA-C) . Owner is a Physician Assistants Certified (PA-C).
Average patient spends $142 per visit., with a LTV of $1800 per patient. There are digital x rays, exam rooms to provide main urgent care services like, minor injuries, sutures, broken bones, pediatric urgent care, physical exams, onsite lab testing, STD tests, travel medicine and DOT physical exams. The clinic is open 7 days a week, 8 am to 8 pm. The owner has not seen growth. In early 2017, 2 new urgent care centers opened within 7 mile radius. One of the urgent care centers is a part of a large national chain. Due to this increased competition, the owner went on Google and searched for “urgent care marketing”. The GOLD service from PatientGain.com was implemented. Here are the results : ( your results will vary ).
End of Jun 2017 – launched. 401 patients
Jul 2017 – 453 patients
Aug 2017 – 625 patients
Sep 2017 – 536 patients
Oct 2017 – 709 patients
Nov 2017 – 805 patients
Dec 2017 – 838 patients
Jan 2018 – 1092 patients
Using PatientGain.com’s marketing techniques, HIPAA compliant software, Facebook apps, Google Advertising apps, Facebook ads, Yahoo & Bing Advertising apps, Organic Content based SEO, Local SEO and unique Key-Word Tracking software, the following ROI was calculated in the 8th month of the launch.
Total spend $12,600.
Total 722 monthly patients – delta – 322 patients per months increased
Revenue increased over 7 months ($45,724 per month) = 320,068
ROI Calculated : 24.40 Times
If calculated using LTV ( Life Time Value ) = $4,057,200 – with 20% patient retention – Urgent Care metrics = $811,440
ROI Calculated : 63.40 Times
Average ROI Calculated : 43.90 Times
No 1. Your website should not only have an attractive design, but it should also be designed for conversion.
In order to do this, it should be intelligent. With the various ways and devices available to patients to conduct web searches, including reviewing your business, your website needs to be responsive to your audience and the device they are using. Also, it should have software working in the background that is acquiring new leads, responding to the potential patients, collecting and storing information to build strategic data insights. It should also be HIPAA compliant.
No 2. In addition to the above, you should be using mobile apps to engage, communicate with and ultimately convert the prospective patients to billable services.
With everyone relying more and more on cellular communications, SMS texting is also a very important communication tool. Further, offering marketing promotions on mobile devices, including iPads and other tablets, are effective conversion strategies that should be included in your urgent care center’s marking plan. Read more about Mobile Marketing here. Across the USA, our data shows 78% to 82% of the patients find an Urgent Care or Walk-In Clinic near them, using a mobile device.
No 3. In order to be successful, you MUST ADVERTISE your services online.
If you think that you can rely simply on SEO and organic searches alone to create a prosperous online lead generation tool for your medical business, that is not the case. Google, Yahoo, Bing, Facebook and many other online companies earn billions of dollars through their online advertising products. It would be naive to think that they would make organic searching so powerful that it would damage their own online advertising revenues. Optimizing your urgent care center’s website for organic search is a very important strategy; however, it cannot solely be used in place of paid advertising.
No 4. In order to make your urgent care center thrive online, you must also utilize software to effectively manage the interactions you and your staff has with your leads, prospective patients and eventual patients.
Once you have captured the lead information, a database to manage those leads, such as a PRM (Patient Relationship Manager) or a CRM (Customer Relationship Manager) is necessary and effective. Not only do these tools allow you to store your prospective patients’ information, but they also help you keep them organized and allow you to send emails, office promotions, connect through social media and quickly follow-up regarding inquiries. Urgent Care Centers need a HIPAA compliant CRM that securely store any potential PHI that is submitted to your office through your website.
No 5. As you may or may not be aware, Email Marketing and Email Marketing Automation are two very different tools.
If you are a startup urgent care, then Email Marketing is a valuable tool to get your marketing campaign started. However, if your plan is to grow your Urgent Care Center, you must plan on incorporating Email Marketing Automation into your marketing strategy. This is shown to be one of the most effective ways to convert prospective patients into patients with billable medical events.
No 6. Social Media, specifically Facebook, is also an effective tool for the Marketing Plan For Urgent Care Centers.
Although this strategy is listed last, it does not mean it is the least important. For Urgent Care Centers and other medical businesses, social media engagement and conversion is necessary. If you don’t already have it, your Urgent Care Center needs apps that effectively connect your website to your business’ Facebook page. Not only should you be able to push content from your website to your social media pages effortlessly, but you should also be able to schedule appointments and accept payments through social media.
There are a multitude of apps and technology, which are worth millions of dollars that fit within these categories. Business owners find this to be a massive undertaking as it requires certain expertise to make these strategies effective. This is why PatientGain.com was created. We have implemented these strategies and tools into Marketing Plans for Urgent Care centers that cover all of these six areas. These strategies are backed by over 20 apps and are available to your Urgent Care Center for a reasonable monthly fee with no setup costs.
Content Marketing for Urgent Care Centers
Urgent Care Clinics that utilize content marketing to keep in touch with patients are able to both increase the number of times that patients come to their clinic, and increase the long term value of that patient. Keeping in touch with your past patients, or prospective patients, normally requires a lot of time and effort in outreach from your staff, but with PatientGain.com your patient engagement has never been easier.
What is considered content:
1) Text, words and sentences – useful information for the reader.
2) Images with relevant tags and links
3) Videos and other visual aides that support the main headings, sub headings and actual paragraph text.
PatientGain.com platform contains 6 different apps that help you with Content Marketing. Medical Content Distribution Engine is new product from PatientGain.com.
Impact of Medical Marketing on Physicians Earnings
Thousands of Physicians & Specialized Medical Practices struggle every day to fill their calendar with patients. Despite having a great location, a dedicated and professional medical staff, proper equipment, and hard earned certifications and qualifications, their daily patient counts aren’t where they’d like them to be. Many clinics don’t realize that what they are missing is online expertise and a sophisticated software solution to power their patient acquisition efforts. These days, your clinic’s strategy for generating new patients online has to be more than just having a good looking website. Review of 162 online campaigns reveals that 72 percent of the patients are searching for medical services on a mobile device. Exactly the same test revealed that this number was 54 percent 12 months ago. PatientGain.com predicts that this number will be close to 90 percent in the next few years. As a healthcare practitioner and a physician you are aware that average income of primary care physicians, while has increased in the last 6 years (possibly due to ObamaCare), and averaged $194,000 per year. But this should not be compared with "savvy" physicians, who are using online medical marketing software to increase the value of services they provide. For savvy physicians, these numbers are significantly higher. We wish you to be in the “savvy” category.
Best Way To Market Urgent Care
The best to gain more urgent care customers is still by using the GOLD service, offered by PatientGain.com’s healthcare marketing platform. We have hundreds of successful examples. Here are the key components of the GOLD Package:
- Conversion website with intelligence
- Local SEO
- SEO for organic rankings
- Online advertising ( Google, Facebook, Yahoo, Bing and additional channels )
- Minimize Negative Online Reviews, Maximize Positive Online Reviews
- Social Media Apps
- Facebook Posting
- Monthly Email Marketing
- SMS-Text Based 2 way communication with patients
- HIPAA compliant CRM
- Medical ChatBot App
Steps For Healthcare Advertising Campaign
Your paid advertising campaign is specifically setup for each of your location(s). It involves different steps to develop a customized campaign according to your industry requirement and your desired needs. This is a summary of steps. Each staff member who works on your campaign has multiple certifications. Your campaigns are reviewed by advertising managers, project managers and even the owners of the company. Note that Google campaigns are quite a bit different than Facebook campaigns. Facebook campaigns have become very complex. They are different than setting up Google campaigns. Each of these companies, Google ( and Googled owned companies like YouTube) and Facebook (and Facebook owned companies like Instagram) will be the largest source of new and repeat patients for your medical practice. So it makes sense to focus on these 2 first, however you can advertise on over 100 online properties using PateintGain's GOLD or PLATINUM Service.
Step 1: Your dedicated project manager works closely with the our in-house medical advertising staff. Specific staff are assigned to specific qualifications and experience. For example, all of our staff who work on your campaigns are at least, Google AdWords Certified. We specifically look at your competition and who else is offering similar services, similar campaign, analyze the market and make strategies to build your campaign in an effective way. Our in-house medical advertising staff starts setup of your campaign to target the audience. We look at time of the day and conversion data available to us. Our objective is lowest possible cost with maximum result, best possible ROI for your marketing campaign.
Step 2: Your target area is defined. This is extremely important. Due to our deep experience and our data, we know that each service you offer can draw patients from different areas. For Facebook and Instagram campaigns, in-house medical advertising staff will look at 6 key focus areas for social ads. Demographics, age groups, interest and multiple different attributes may be selected.
Step 3: Your key services are discussed with you. We recommend starting with at least 3 to 5 key services. It also depends on your campaign budget. For example if you are a Med Spa and want to focus on “Coolsculpting” – the team will create an ad-group for Coolsculpting. Landing pages and campaign “Coolsculpting” are created and and there are many other keywords related to your service “Coolsculpting”. For each keyword we know the probability of results and how effective each keyword will be. We also know the mobile vs non-mobile patient behavior. If the campaign is being designed for Facebook – the steps are similar but tools in Facebook are different from Google. The same is true for other type of campaigns, like Instagram, Yahoo/Bing campaigns are slightly different. Some platforms are rock-solid, some are “testing” with your ad dollars. Our job is also to steer you away non-essential expenses. We also see different results from different ads. For example, on Facebook and Instagram visual ads, we highly recommend branding your ads, as they produce better ROI.
Keywords are the heart of paid campaigns on Google. Our in-house medical advertising staff research and design powerful keyword lists relevant to your target audience. Negative keywords are equally important. There are hundreds of negative keywords in our campaigns. These campaigns have been run thousands of times and optimized for your specific services. These are NOT generic campaigns.
Landing pages and lead conversion software is all included in the GOLD and PLATINUM Packages. Call tracking based on keywords is included in our campaigns.
Step 4: Budget is discussed for each clinic. This is where you have the most input. Most customers want to spend “X per month per location” – Then we work backwards to get the best results. Other approach is to let us suggest a budget. Changing of the budget is easy, it can be easily increased or decreased. Sometimes customers come to us and say “I want to dominate online” – What can you do? So depending on your business objectives, we design campaigns. There are no cookie-cutter ad campaigns.
Step 5: Based on your services, dozens of ads are created, negative keywords list are generated. Ad extensions, Set Schedule of the campaign, GEO targeting, Excluded areas, low-value-keywords are assign a lower bids, competitor bids, local bids, mobile bids, landing pages with conversion are created/optimized, call tracking is set, lead-capture is tested.
Step 6: Target launch date is set and discussed with customer
Step 7: Campaign is started
Step 8: Typically in the first 15 to 30 days your campaign results are discussed with you. However your campaign is being constantly monitored.
Successful campaigns require continuous optimization such as A/B testing, funnel management and bounce rates.
Our PPC Team evaluates and applies various statistical models to improve and expand the campaign incrementally over the time to beat the market competition on regular basis.
With our service, it is required that you meet with us at least once a month to review your account.
PatientGain.com is used by the TOP healthcare medical practices in USA & Canada. Website development companies also use our apps to help their healthcare clients.
To learn about Website Strategies and Website Examples for Doctors & Medical Practices, please go here.
To learn about Search Engine Optimization for Doctors & Medical Practices, please go here.
To learn about Pay Per Click PPC Advertising for Doctors & Medical Practices, please go here.
To learn about Content Marketing Strategies for Doctors & Medical Practices, please go here.
To learn about GOLD Package Marketing for Doctors & Medical Practices, please go here.
To learn about Industry's SEO Management Pricing For Doctors & Medical Practices, please go here.
To learn about Industry's PPC Management Pricing For Doctors & Medical Practices, please go here.
To learn about Medical Marketing ROI Calculator and Examples For Doctors & Medical Practices, please go here.
To learn about A/B Tested Conversion Websites and Examples For Doctors & Medical Practices, please go here.
4 Key Apps For Facebook Marketing For Doctors and Healthcare Medical Practices
These apps have been used by hundreds of successful healthcare providers.
Medical Marketing App No 1. Acquire Positive Reviews From Patients Who Have Already Liked You.
Medical Marketing App No 2. Allow Patients Who Are On Facebook To Request An Appointment
Medical Marketing App No 3. Allow Patients Who Are On Facebook To See Your Promotions and Redeem a Promotion
Medical Marketing App No 4. Use Facebook Posting App For Doctors & Medical Practices
PatientGain.com is a proven healthcare marketing solution, includes apps, websites, SEO, HIPAA compliance and account management.
To learn about How does healthcare marketing work?
To learn about What is the Foundation of Medical SEO (Search Engine Optimization) for Doctors
To learn about How SEO Works For Healthcare Websites, this is a good starting page.
To learn about Short-cut SEO for Medical Practices, this is a good starting page.
To learn about Pricing and cost of SEO services for medical practices, this is a good starting page.
To learn about How Much Do Doctors Spend On Advertising?
To learn about Medical SEO Voice Search Optimization For Doctors (BERT)
To learn about Local Medical SEO For Doctors
To learn about Mobile SEO For Medical Websites
To learn about Zero-Click SEO for Doctors
To learn about Benefits Of Medical SEO Marketing
To learn about Key Items For SEO Evaluation of Medical Websites
To learn about Avoid Risky Plans – Use Proven Medical Marketing Strategies
To learn about Medical Marketing Using Emotionally Compelling Offline Media
To learn about Pre Launch Medical Marketing Checklist for Doctors
To learn about Medical SEO vs. Medical Advertising – Which One Is Better?
To learn about Is Your Medical Website Design “Future Proof”?
To learn about Medical Website Conversion Strategies
To learn about Medical Website Content Marketing Strategy
To learn about How to Acquire New Patients for Your Medical Practice
To learn about Medical Website Applications
To learn about What is Technical Medical SEO?
To learn about How to Attract New Patients to Your Dental Practice
To learn about Dental SEO Examples
To learn about What is Medical Marketing Account Management?
The GOLD service from PatientGain is used by telemedicine physicians, dentists, surgeons, pediatrics, medical spas, pain management, functional medicine, primary & urgent care, cardiologists, podiatrists, addiction medicine, regenerative, wellness, therapy, OBGYN, integrative medicine, dentists, dermatologists, IVF & reproductive, pharma, bio-tech & many other medical practices.