The key is getting satisfied patients to give referrals. However, you have to nudge them and use technology to ask them for referrals.

At PatientGain, we’re committed to helping doctors and dentists like you enhance patient satisfaction and grow your practice. Our Patient Referral App is designed to leverage the trust and loyalty of your existing patients by enabling them to refer friends and family, while earning rewards for each successful referral. Here’s how you can implement this program in your practice.

2 type of referral apps 1) Physician to physician referrals 2) Patients referring their family and friends to your practice.

How it Works: Patients referring their family and friends to your practice, in return they earn points and rewards

Practice Staff Sends Request: As a doctor or dentist, you have many past patients. Your practice staff initiates the process by sending a referral request to your existing patients. This can be done directly through your PatientGain dashboard, enabling a seamless integration into your daily workflow. PatientGain project manager is there to assist you on a Zoom meeting.

Patient Accesses Rewards Dashboard: Upon receiving the referral request, your existing patients will be guided to their Referrals and Rewards Dashboard on your practice’s website or through the PatientGain platform. Basically, your practice will receive a dedicated mobile app/page for the patients.

Patient Refers Friends or Family: Through the Referrals and Rewards Dashboard, your patients can send referral requests to their friends or family. They will use the tools provided in the dashboard to share referral links via email or SMS. There is nothing to download. All accomplished by a simple phone device, desktop or iPad.

Friends or Family Respond: The referred friends or family will receive an email and SMS from your practice—let’s say, for example, from “ABC Aesthetics.” These messages include details on how to book an appointment and the benefits of doing so through the referral program.

Reward Points Credited Upon Booking: Once the referred friend or family member books their first appointment and completes it, the existing patient who made the referral will receive reward points. These points can be used for discounts on future services or other benefits offered by your practice. You, as the practice owner, have a simple dashboard to see all Referrals and Rewards activity.

Benefits of Patient Referral App

• Enhance Patient Loyalty: Reward your existing patients for their referrals with points that can be used for discounts on your services, creating a win-win situation that boosts loyalty and satisfaction.

• Grow Your Practice: Expand your patient base through the most trusted form of marketing—word of mouth. Referrals can help you reach new patients more effectively than traditional advertising.

• Easy Tracking and Management: Our dashboard simplifies tracking of referrals, registrations, and rewards, making it easy for you to manage and oversee the program seamlessly.

Benefits for Patients:

• Seamless Referral Process: Allows patients to send secure, HIPAA-compliant referrals with just a few clicks, enhancing convenience and potentially increasing referral activity.
• Improved Patient Experience: The simplified process enhances satisfaction, encouraging patients to advocate for the practice.

Benefits for Your Practice:

• Boost Patient Referrals: Increases patient acquisition by making referrals easier and more convenient.
• Streamlined Workflow: Saves time and resources by automating referral tracking and data entry, allowing staff to focus more on patient care.
• Enhanced Communication: Keeps both referring patients and the practice updated on referral progress through automated notifications.

Additional Advantages:

• Customization Options: Allows personalization of the app with practice branding to create a cohesive patient experience.
• Real-Time Reporting: Provides insights into referral sources and conversion rates, helping optimize referral strategies.
• Integration with Existing Systems: Ensures seamless integration with Patient Relationship Management (PRM) systems for better practice management.

This combined overview encapsulates the core functionalities and advantages of the Patient Referral App, highlighting its impact on both patient experience and practice efficiency.