What Is Medical Practice Marketing?
Common Questions Asked By Doctors, Dentists and Practice Managers: 1) What is Medical Practice Marketing? 2) What Type of Medical Practice Needs Marketing? 3) How Much Does it Cost to Market a Practice? 4) Are There Any Results Based Marketing Systems? 4) Can a Good Website Improve My Medical Marketing? 5) Is Social Media Effective Source for New Patient Acquisition?
PatientGain’s proven patient acquisition solution starts at $699 to $1199/mon. Used by top practices in USA and Canada. Hundreds of practices and thousands of providers use this HIPAA compliant marketing system
GOLD service starting at $699/mon is for most practices. Read more.
PLATINUM service starting at $1199/mon is for those practices who are in a competitive market. Read more.
Table of Contents
Question 1) What is Patient Trust in Marketing?
Question 2) What is Medical Practice Marketing?
Question 3) What Type of Medical Practice Needs Marketing?
Question 4) How Much Does it Cost to Market a Practice?
Question 5) How is the ROI (Return On Investment) Calculated?
Question 6) How is the Patient Acquisition Cost Calculated?
Question 7) Does a Medical Practice Need Email Marketing?
Question 8) Should My Medical Practice Focus on Offline, Traditional Marketing?
Question 9) Does a Medical Practice Need Marketing Posts on Facebook and Instagram?
Question 10) Does a Medical Practice Need To Invest in Online Reviews Marketing?
Question 11) Is SEO Important For My Medical Practice Marketing?
Question 12) Do I Need To Invest in “Funnel Marketing” for My Medical Practice?
Question 13) Why Do I Need Marketing Chatbot on My Medical Practice Website?
Question 14) Is Social Media Important For My Medical Practice?
Question 15) How Should I Present My Medical Practice’s Content to My Patients?
Question 16) What is Website Patient Experience?
Question 17) What is Website Patient Conversion?
Question 18) What Is a Medical Marketer and What Does This Person Do Every Month for My Practice?
Question 19) What Are 4 Key Services Offered by Your Company to Help With Medical Practice Marketing?
Question 20) Medical SEO vs. Medical Advertising – Which One Is Better?
Question 21) Do I need to worry about ADA (Americans with Disabilities Act of 1990)?
Example of Effective Medical Practice Marketing Promotion
21 Good medical practice marketing questions asked by providers and practice managers:
Answer: Build trust and loyalty with patients: A medical practice can not be some stranger to a patient looking for medical care. The patients at a practice are increasingly involved in their medical care and well-being and want to be a partner in that care with their provider. During an appointment, they are not some sponge ready to absorb all the information a provider or staff member unloads on them. Instead, they want the attention and focus of the staff at the practice. There are many other competitors out there, so be sure to convey a sense of gratitude towards them for trusting the practice with their care.
A frequent complaint from patients is that they feel doctors do not listen to them. They are either nose deep in paperwork or are impatiently asking someone to get to the point of the conversation. Healthcare is becoming more of a conversation, so doctors should engage with their patients. Not only should they pay attention to what they say, but they should ask follow-up questions and take notes about what the patient says. A good doctor knows to listen to what a patient says and watch for body language and other nonverbal cues that will tell them about their health. A patient may not be immediately forthcoming about a medical concern unless asked about it. Notes about conversations and observations will help doctors follow up later with their patients at future appointments.
Another thing to consider when a practice wants to build trust and loyalty with a patient is how a practice interacts with patients between appointments. A patient will be loyal and trust a medical practice much more if they are available beyond the times they are there for an appointment. With that in mind, a medical practice should be as available as possible to all its patients. This does not mean they need someone sitting by a phone 24 hours a day to take phone calls, but they should make communication easy. One popular way is to have a secure contact form for patients to submit messages to a medical practice. These messages must be submitted over an encrypted and secure connection and stored on a HIPAA Compliant dashboard for staff to manage. Any data sent to a medical practice needs to be protected, so do not put an unsecured email address on a website and ask patients to email their questions or issues.
Another popular way to promote communication of advice or answer medical questions between a medical practice and a patient is to make two-way text messaging available. Many people find text messages to be a convenient and preferable way of communicating. Like the submission form, text messages must be done with HIPPA security. Any texts sent to a medical practice need to be stored on a HIPAA-compliant dashboard. An assigned staff member can reply to a current or potential patient. Remember that any replies should abstain from sending medical or personal health information since the phone it is being sent is not secured.
The best way to build trust and loyalty with patients is to listen to them and give them plenty of opportunities to communicate with a practice and their provider.
Medical practice marketing is your strategy, plans, software, staff, partners, and your advertising budget all combined together in a cohesive and cost effective way to attract and convert new patients to your healthcare practice. It includes 2 main areas 1) Offline traditional media 2) Online modern media
Medical practice’s who have capacity to take on more paying patients, should focus on marketing and your marketing plan for new patient acquisition. Medical practices can be physicians, dentists, surgeons, medical spas, urgent care and many more.
Patient marketing for your medical practice is key to the success of your healthcare business. Consider this:
A. You will not be able to grow your business if you do not increase your patient count.
B. You cannot improve your patient count if your community does not know your medical practice exists and the services you offer.
C. Therefore, you must market effectively to bring awareness to your target audience.
Questions you should ask yourself before working on a marketing budget:
A. How much is each new patient worth to you?
B. What is immediate value of initial treatment?
C. What is the life-time value of each patient?
Once you identified the “value” of each new patient, then you will look at cost effective solutions for medical marketing. It can cost from anywhere from $1000 per month for a small practice to $10,000 per month for a larger practice with multiple providers and locations.
The formula is as follows. Total revenue generated MINUS dollars spent on a marketing campaign. Then dividing it by dollars spent on a marketing campaign = ROI . Read more and see examples on this page.
The formula is as follows: Total revenue generated – minus total spent on advertising campaign , then take result and divide by total spent on advertising campaign = Return on investment
Total budget spent divided by number of new patients acquired = Patient Acquisition Cost
Let’s assume you have a $2000 per month advertising budget. Your advertising campaign produces 1) 113 new patient phone calls 2) 25 ChatBot inquiries 3) 54 Text inquiries in a given month. Total of 192 new leads or inquiries. After subtracting certain low quality or duplicate inquiries you have legitimate 145 leads. Which means it cost you $13.79 per lead. If your conversion rate is 38%, hence you converted 55 new patients from 145 leads. Next if you divide the advertising budget $2000 by 55, you get $36.36. This is your Patient Acquisition Cost.
Email Marketing is vital for clinics and doctors, as it helps you promote your healthcare brand, engage with your patients, and even reactivate past patients. To run effective campaigns, your clinic needs to have a clean data, and a targeted list of patients that you’re marketing to. 68% of your patients are reading your emails on mobile devices, so the Email campaigns should be setup in a single column layout.
Most of the marketing has shifted to digital mediums, however there are still specific areas that lend to good ROI (return on investment) for your advertising dollars. For example, a medical spa focusing specifically on liposuction and coolsculpting procedure, has created 3 minute and 5 minute infomercials where the provider is interviewed about the procedure and outcomes. The media company places these “infomercials” on specific channels like food and cooking related TV channels. Although the investment is approx $8600/mon for one year commitment, the results are quite good, according to the owner of the medical spa. So if your budget is large enough, you can distribute the advertising budget across multiple channels.
Short answer is YES!!! You need to post about your services on Facebook and Instagram, and don’t forget Google posts. As social media and specifically Facebook becomes more important for users all over the world, businesses need to do more on Facebook. How do you stand out from thousands of other businesses who are advertising and working to get the attention and “Likes” of targeted users? The first step in answering this question is to look at the leaders in your space and your industry to see what they are doing on Social Media, and more specifically, on Facebook. PatientGain.com’s Facebook apps platform provides you with a competitive advantage.
YES!!! This question should be on the top of this list. As you service your patients and provide an excellent service you will find out that patients are quick to complain, and very hesitant to post a thank you or a good review for you. In the ideal world, every patient should be asked this question: Are you happy with the service? Would you recommend our practice? This process can be very difficult. There are several automation based apps that can assist you acquire positive reviews.
YES!!! SEO or Search Engine Optimization for your healthcare practice could be the biggest marketing asset. However it is not easy and is very complex. It also takes time to establish. You can read more about how medical SEO works and also what is the secret sauce of medical SEO. However, SEO takes some time, and requires a professional to improve your rankings. Most healthcare companies would benefit from investments into their SEO rankings. To truly benefit from SEO for your medical practice website, most medical websites will start seeing some traffic in the 1 to 3 months, however you are not likely to get to the top of Google search in 1 to 3 months, for a new website. The real success lies in years ahead, and continuous improvement over many months, and possible years.
Funnel marketing is the journey a patient takes from first being aware of your medical practice to finally become a patient. Most practices will benefit from using apps and software that help you convert more patients. It also depends on your practice. If you are a medical practice that focuses of services that require multiple touch points, then you will see larger impact. Read more about funnel marketing for medical and dental practices here.
A medical chatbot can help achieve some of those goals for your medical practice. Using a medical chatbot to augment your current staff to handle patient service questions is a cost-effective way to increase the satisfaction of your patients and provide them with the information they need. We see conversion rates increase from marketing Chatbots.
Yes. Studies have shown that the mother overwhelmingly makes healthcare decisions in households with children under 18. The medical practice would be wise to target their marketing efforts to this critical demographic. Some key facts:
1. Over three fourths of mothers are active on social media channels
2. Over half were influenced to decide after reading a blog
3. 2 in 5 mothers purchased an item or service based on a Facebook recommendation
When writing content for your email marketing campaigns, your social media posts, or your website, keep this in mind: Your patients did not go to medical school with you. In other words, you will want to write using words they can understand and comprehend. The average American reads at a 7th-grade level, meaning a significant portion of the population reads below that level. Writing using terms and everyday language your community understands while mixing in medical terms for SEO purposes is generally the best way to create content. Striking the right balance will allow you to look authoritative but also not talk over their heads. You want your medical practice’s website to have a conversation with a potential patient, not lecture them about a health topic.
Majority of the patients who visit your website, do so on a mobile device, like Apple’s iPhone or an Android based phone. You only have 14 seconds to grab their attention. The design of the mobile and desktop is very important for the patient conversion. Placing buttons for call-to-action in certain spots is important. Mobile website should have “locked” menu areas so certain call to action is always available to the user. Adding a texting app to the website increases conversion. A medical chatbot will even further increase the conversions.
Many providers and practice managers believe that once a potential patient visits your website, they will automatically take an action. “Taking an action” is called a website conversion. Examples of your healthcare website conversion could be 1) Calling you from the number listed on your website 2) Sending you a Text/SMS from the texting app on your website 3) Using the Medical ChatBot installed on your medical website to initiate an inquiry 4) Filling out a contact form 5) Going to the patient portal link and registering. These are some examples. You website should be designed in such a way that it causes a patient to take an action. The website should also be A/B tested for high conversion rates.
A medical practice needs to promote its business to be successful and compete with other medical practices in a community. The owner and doctors at a medical practice are entirely too busy to give the proper amount of attention to marketing their healthcare business. With that in mind, a medical marketer is often tapped to provide marketing support for a medical practice. They have a wide range of skills and marketing strategies to successfully promote a business and work with doctors, owners, and other stakeholders to develop an effective medical marketing plan. Read more about specific tasks this person can person for you.
Effective marketing strategies and ROI based advertising for doctors is key to your online success. Every practice is different. We offer 4 different medical marketing services for your medical clinic. 1) GOLD monthly service 2) PLATINUM monthly service 3) SILVER monthly service 4) Custom service, tailored to your exact needs. Read more about pricing and details of the services on this page.
Both are important. They complement each other, however there is an overlap. Depending on your competition, location and type of services you offer, you may need to invest in both strategies. When you are promoting your medical practice, there are many ways to get the word out about the services you offer at your location to your community. If you are unfamiliar with the world of marketing, a variety of terms may begin to blend. While they may seem interchangeable, they are not. It is essential to know the difference between two critical medical marketing techniques that many practices use: Medical SEO & Medical Advertising. Both will play vital roles in getting more people through the front door to your business. Read more about examples here.
Yes, as a healthcare provider, you should be aware of ADA requirements. The Americans with Disabilities Act, ADA, is a federal law passed in 1990 that aims to protect the rights of disabled people to ensure they are not discriminated against due to their disability. Most people are familiar with the physical accommodations by the ADA that businesses are required to make, such as automatic door openers and wheelchair ramps. Now these guidelines apply to the internet and medical websites as well. Read more how you can adhere to some requirements from ADA.