List of HIPAA compliant services from PatientGain

PatientGain provides an integrated, HIPAA-compliant marketing and engagement platform that centers on a signed Business Associate Agreement (BAA) and secure data handling using AWS and Google Cloud infrastructure. Healthcare practices can buy à la carte or packages. See complete pricing on this page.

HIPAA-Compliant Solutions & Services from PatientGain

The platform includes over 20 integrated services and applications designed for medical and dental practices. 

Packaged service options:

• GOLD Service: Starting at $799/month, HIPAA compliant A/B tested healthcare website, SEO services, a fully integrated new patient marketing solution including 10 apps, HIPAA CRM, leads funnel, apps, social media posts, Email marketing. Designed for low competition practices. The cost of ads is extra. Awesome customer service.
• PLATINUM Service: Starting at $1399/month, for practices in medium competition markets. Includes HIPAA compliant A/B tested healthcare website, SEO focused content creation every month, based on PatientGain’s reverse search engine algorithm. New patient marketing solution including 20 apps, HIPAA CRM, leads funnel, apps, social media posts, Email marketing. The cost of ads is extra. Designed for medium to competitive area practices. Awesome customer service.
• PLATINUM PLUS Service: Starting at $1999/month, encompassing all Platinum services plus additional SEO content creation every month, aimed at practices in high competition or with a telemedicine focus. Includes HIPAA compliant A/B tested healthcare website, SEO focused content creation every month, based on PatientGain’s reverse search engine algorithm. New patient marketing solution including 20 apps, HIPAA CRM, leads funnel, apps, social media posts, Email marketing. The cost of ads is extra. Designed for practices in high competition or with a telemedicine focus. Awesome customer service.
• Multi-Location complete marketing system and high performance SEO optimized website: $500/mon per location – Designed for multi-location healthcare businesses. It is a complete digital marketing presence, high performance website, with 10 key apps for a high conversion marketing system. It comes with a real-time dashboard for leads-tracking and experienced project manager customer service.
• Silver Service: Using your current good performing website, you can use many of our apps and services. Starting at $1399/month, focused on digital patient engagement and includes HIPAA compliant apps for lead capture, chatbot, dashboard funnels, social media posting, and reputation management.
• Silver Plus Service: Starting at $1999/month, for practices with existing good website seeking to enhance their business. Using your current website, you can use many of our apps and services. In addition to 12+ apps, we will also create SEO content for your practice, every month, focusing on your key services.

• Custom website development: Ranges from $5000 to $9000 as a one-time setup fee for a single location WordPress, with potentially higher costs for complex or multi-location sites. If you have a complex setup, and many locations, then pricing will be higher.

Individual services and apps:

À la carte apps and services: Prices range from $99/month to $999/month depending on the specific app or service selected, such as digital advertising, chatbot app, and reputation management.

• PatientGain CRM: A HIPAA-compliant CRM that securely stores lead information, tracks patient journeys, and integrates with over 20 other marketing apps.
• Single Point of Contact (SPOC) App: A unified dashboard that centralizes all patient communications—including texts, website leads, and phone calls—into a single, secure inbox.
• S.A.R.A. (Smart AI Resource Assistant): A HIPAA-compliant AI chatbot for medical and dental websites that handles patient inquiries, checks insurance, and captures leads 24/7.
• Secure Web Forms: Specialized medical intake forms and appointment request tools that encrypt data and store it on secure servers rather than standard, non-compliant website databases.
• Online Appointment Scheduler: A tool that allows patients to book or request appointments, integrated with the PatientGain CRM for automated SMS and email reminders.
• 2-Way Texting & Messaging: A secure SMS app that uses a “consent-first” approach for patient communication and ensures all messages are encrypted.
• QuickSend App: An AI-driven messaging app for front-desk staff to instantly send secure forms, reminders, and insurance requests via text or email.
• Secure File Transfer: A dashboard feature that allows providers to securely send X-rays, MRI scans, and other sensitive medical records directly to patients.
• Reputation Management: Automated systems that send secure review requests to patients after appointments to boost online presence on sites like Google and Healthgrades.
• Consent Management App: A tool to manage and log patient consent for data capture and marketing communications, ensuring an auditable trail for compliance
• Secure Infrastructure & Hosting: Managed HIPAA-compliant WordPress hosting on Google Cloud Platform (GCP) or AWS.
• Leads Funnel: A secure database to track the patient journey from inquiry to appointment, featuring data encryption and role-based access.
• Patient Communication Tools:
  • SPOC App (Single Point of Conversion): A unified dashboard that centralizes encrypted texts, website inquiries, and calls.
  • QuickSend App: Allows staff to send secure messages, intake forms, and insurance requests via text or email.
  • Intelligent Medical Chatbots: AI agents that provide 24/7 support and lead capture while maintaining data encryption.
• Patient Intake & Forms: Secure, encrypted web forms for medical history, insurance coverage, and eCheck-ins.
• Appointment Management: Integrated scheduling that includes automated HIPAA-compliant reminders via SMS or email.
• Specialized Clinical & Admin Apps:
  • HIPAA Doc Connect: A secure portal for exchanging PDF documents like medical records and referral forms.
  • EMR/EHR Connector OpenEMR: Securely imports patient contact data from your EMR to the PatientGain system using HTTPS.
• Reputation & Marketing:
  • Reputation Management: App for collecting patient reviews securely.
  • Managed SEO & Advertising: Strategies that avoid leaking Protected Health Information (PHI) to third-party trackers.

The “Core 20” Integrated Apps – The PLATINUM suite is divided into communication, clinical, and growth categories: 

1. WordPress healthcare focused website: Fully managed website for your medical or dental practice is included. WordPress hosting is on very fast GCP 3CD servers.
2. SPOC (Single Point of Conversion) App: A unified “Gmail-style” inbox that centralizes all texts, calls, and web forms.
3. 2-Way Texting App: Real-time, secure SMS messaging directly with patients.
4. AI Chatbot: Automated 24/7 assistant to capture leads and answer common questions after hours.
5. Online Appointment Scheduler: Allows patients to request or book times; includes auto-reminders via SMS/Email.
6. Digital Intake Forms: Paperless registration and insurance verification apps.
7. HIPAA-Compliant CRM: A “central nervous system” for managing all patient leads and interaction history.
8. Reputation Management App: Automates review requests and tracks feedback across Google and Facebook.
9. Email Marketing App: Tools for sending newsletters, educational content, and seasonal promotions.
10. Social Auto-Pilot: Automated posting app for Google, Facebook, and Instagram (up to 20 posts/month).
11. Online Payments App: Secure billing and payment processing integrated via Stripe/Square.
12. Physician Referral App: Securely manages and tracks digital referrals from other providers.
13. Promotions & Offers App: Tracks the performance of specific marketing deals or seasonal specials.
14. Patient Surveys & Feedback: Tools for collecting satisfaction data post-visit.
15. QuickSend App: Allows front desk staff to instantly send secure files, portal links, or directions.
16. Ecommerce App: For selling products or services directly from your medical website.
17. Rewards & Loyalty App: Designed to improve patient retention through point-based systems.
18. Assessment & Quiz Apps: Interactive tools to qualify leads based on symptoms or health goals.
19. BMI & Health Calculators: Patient-facing tools used as high-converting lead magnets.
20. Jobs & Careers App: Integrated portal for practice hiring and recruitment.
21. Analytics & ROI Dashboard: Real-time tracking of cost-per-lead and overall marketing performance.

HIPAA Safeguards Integrated into Platinum Service 

• Data Protection: PHI is never stored in standard WordPress database tables; instead, it is housed on secure, dedicated HIPAA servers.
• Administrative Security: Includes regular staff training, background checks for all employees, and daily manual review of security logs.
• Technical Controls: Mandatory audit logs, role-based access (no shared logins), and SSL/TLS encryption for all data in transit

Detailed Pricing: https://www.patientgain.com/patientgain-pricing-details