What is a Single point of contact AI agent (SPOC) from PatientGain for medical and dental websites, healthcare providers? Cost $299/mon – included in PLATINUM service

A Single Point of Contact AI Agent (SPOC) from PatientGain is a comprehensive, AI based, HIPAA-compliant marketing application for medical and dental practices that unifies all patient inquiries into one centralized lead management system, it is also known as a Unified Inbox App For Healthcare Practices . SPOC AI agent creates 2 channels, A) new patient inquiries/referrals/leads and B) existing patient questions, like billing etc. From a marketing perspective, SPOC solution tracks all inbound leads and minimizes leads leakage, and provides a unified inbox for your staff. Essentially, it is multiple apps in a single solution.

What is Multi-Channel Lead Capture?

A comprehensive app that is based on AI agents and captures leads from all touchpoints: 1) Website forms 2) Chatbots 3) Social media advertising 4) Landing pages 5) Phone calls 6) SMS/text messages and 7) Promotions apps —and funnel them into a single, unified system. This type of AI based is not only very difficult to build, but requires HIPAA compliance also. It is available from PatientGain, it is the SPOC app.

SPOC: An AI agent for medical & dental websites

Rather than managing multiple, disconnected apps for different functions—like FAQs, directions, insurance inquiries, booking, texting, pricing questions, or tracking new patient calls—the PatientGain app, known as SPOC or AI Intelli*Connect, funnels all leads into a single, automated dashboard for easy management, and with built in auto-responders for 24/7 service for your patients. The HIPAA compliant dashboard and all apps are HIPAA compliant. This dashboard is available on desktops, tablets and mobile devices like iPhone app. The SPOC AI agent dashboard is designed to look and work like Gmail or Outlook, so there is no training required for your front desk.

A HIPAA-compliant marketing AI agent is an artificial intelligence app designed for healthcare marketing that protects patient data by implementing robust security measures like data encryption, secure access controls, and adherence to strict HIPAA regulations. These agents use a Business Associate Agreement (BAA), handle Protected Health Information (PHI) securely, and often require explicit patient consent for data use.

How SPOC AI agent works

For many healthcare practices, a patient’s journey to conversion—becoming a paying patient—involves multiple apps and touchpoints. A patient may visit a practice’s website, call the practice, look up provider’s bio, fill out a form, ask common questions, request an appointment, or send a text. 

The SPOC AI agent is also known as AI Intelli*Connect app brings all of these separate functions into one integrated platform. It is an automated, AI-powered system that captures, tracks, and manages all leads in a single HIPAA-compliant funnel. 

Key features of SPOC AI agent

• Centralized dashboard: All inquiries from potential and existing patients are sent to one dashboard, simplifying the lead management process for staff.
• Integrated communication: The app integrates and tracks all patient communication, including phone calls, text messages (SMS), website contact forms, and inquiries from chatbots.
• AI automation: The system uses AI to automate patient communication and streamline the lead generation process, helping to enhance patient engagement.
• HIPAA compliance: PatientGain ensures that all communication and data handling on its platform are secure and compliant with HIPAA regulations.
• Higher conversions: By providing a seamless experience for visitors and centralizing the lead-capture process, the app helps medical practices increase their conversion rates. The AI engine behind the SPOC AI agent, constantly collects data and optimizes for the best conversion. By simply replacing multiple contact options by a single app, increases your overall conversion rates.
• Replaces multiple tools: It is designed to replace several single-purpose apps, such as call trackers, texting, online booking apps, and forms apps, with one integrated HIPAA compliant solution. 

what is the cost ?

What is the pricing of SPOC AI agent (AI Intelli*Connect app) from PatientGain?

AI Intelli*Connect App is also known as SPOC AI agent, Costs $299/mon and we will even install it for your practice website, if you use WordPress. If you use non- WordPress platform, we will provide steps. For new customers, there is 6 month trial option, which is $99/mon for 6 months. This is so you can check it out. Contact PatientGain for a free presentation.

Discounts and options

• Trial Offer: New customers can try the app for 6 months at a reduced price of $99 per month.
• Included with the PLATINUM Service: For existing PatientGain customers with a PLATINUM service subscription, the SPOC AI agent (AI Intelli*Connect App) is included at no additional cost. 

Benefits: The PatientGain SPOC (Single Point of Conversion) app increases website conversions

SPOC app achieves this by providing a centralized, automated, and HIPAA-compliant platform for managing patient inquiries and interactions. It centralizes leads from various sources, uses AI for real-time communication, streamlines the path to text messaging, appointment booking, all within a user-friendly, Gmail-like interface that requires no training for your staff.

Key features and benefits that boost conversions:

• Centralized Lead Management: All leads and inquiries from your website, ads, and chat are funneled into one dashboard, preventing them from getting lost and ensuring prompt follow-up. 
• AI-Powered Automation: AI-driven agents handle patient inquiries, provide immediate responses to common questions, and manage marketing tasks, saving time and ensuring consistency. 
• Enhanced Patient Engagement: The app uses tools like online quizzes and personalized offers to keep visitors on your site longer, collect valuable information, and encourage them to take the next step, such as requesting an appointment. 
• HIPAA Compliance: PatientGain ensures that all tools and data collected are compliant with healthcare regulations, providing a secure environment for sensitive patient information. 
• Simplified User Experience: The familiar, Gmail-like interface makes it easy for front desk staff to manage communications, reducing the learning curve and improving operational efficiency. 
• Significantly Decreased Leads Leakage: By capturing and organizing lead information in a HIPAA-compliant CRM, the app allows for your staff to use one familiar tool, which looks like Gmail or Outlook Emails. The SPOC app also adds “tags” or “labels” to incoming inquiries, leads, referrals, contact-us, billing, insurance coverage questions . Hence making it easier in converting interested visitors into paying patients. 
• Mobile Optimization: The app is designed to work seamlessly on mobile devices, which are where most patients access healthcare websites, improving engagement and conversions
• Cost Optimization: The SPOC app is designed to replace multiple apps with one single HIPAA compliant app. Hence saving you significant amount of expenses.
• No Training Required: The entire app looks like a Gmail or Outlook Email dashboard, so there is no training required for the front desk staff. All website incoming inquiries, leads, referrals, contact-us, billing, insurance coverage questions are in one place. And very easy to manage and answer. Basically, if your staff can answer Emails, they can use this app. However PatientGain’s awesome support is there to assist you. Every customer gets 2 dedicated staff members: 1) Project manager 2) Senior Technical Lead .

Single Point of Contact and Conversion app eliminates fragmented lead management, improves patient acquisition, and ensures efficient follow-up, all while maintaining compliance and enhancing the patient experience. Book a demo so we can show you examples. We also have 6 month trial available for $99/mon.