Is PatientGain a Transparent Company?

PatientGain  posts its transparent pricing, particularly in its communication and reporting regarding marketing efforts for healthcare practices. PatientGain emphasizes clear and understandable reports on SEO performance, ad performance, and patient leads. PatientGain also maintains strong communication channels with clients, including there is live HIPAA compliant marketing dashboard accessible by all customers, monthly account reviews, and a complete monthly PMA report (Project Manager Analysis) and readily available support, 5 days a week. On weekends, only urgent issues are addressed.

Details – If you are using CUSTOM service, you have full ownership of the website, content and all patient data is owned by the customers. If you are using subscription service with no-upfront fees, you have partial ownership of the website content, and all patient data is owned by the customers. If you are using subscription service with setup fees, you have full ownership of the website content and all patient data is owned by the customers.

• Transparent Reporting: PatientGain provides clients with clear, ready-to-see reports on various aspects of their marketing campaigns, including Email marketing, number of new patient calls, SEO, advertising spend, and patient lead sources. All reports are built using AI agents and APIs. The dashboards are available  24/7 using the secure HipaaServer. However, customer follow HIPAA guide lines and PatientGain’s security protocols. For example, every user must use his/her own account. No shared accounts are allowed. 2 factor verification is required. Only the owner can change financial information. Admin users can request new users, but operators cannot create their own accounts. These practices may be a bit hard to follow in the beginning, but they are designed to protect patient data.
• Open Communication: PatientGain offers dedicated account management and ensure ongoing communication with clients, including regular updates on campaign progress. There is no restriction on how many times you request support or contact your project manager. Customers can request escalation anytime – You will be provided access to the manager. Majority of the time, the managers are copied on all Emails.
• Accessibility: Client’s assigned team, including project managers and technical leads, are accessible via SMS, email, and web meetings, and their managers are also available. However we do not do impromptu phone calls.
• No Hidden Costs: While PatientGain offers both custom services and AI-based marketing apps, PatientGain provides detailed pricing information, including potential extra charges and setup costs, before contracts are signed. It is customer’s responsibility to read the terms of use, HIPAA compliance and security agreement.
• HIPAA Compliance: PatientGain is a HIPAA-compliant platform, which means PatientGain adheres to strict regulations regarding patient data protection and privacy, further emphasizing their commitment to transparency and ethical practices. PatientGain offers standard BAA for all customers who agree to follow HIPAA guidelines and PatientGain’s security policy.
• Focus on Client Success: PatientGain aims to provide clients with the information and support they need to understand their marketing performance and make informed decisions. However, just like any company with thousands of providers using PatientGain, we can make mistakes. However we will provide an amicable solution if you ever have any disagreements.

PatientGain Customer Statement

Our customers are never a bother to us, whatsoever. We are more than happy to answer any questions you may have. It is our pleasure to assist you. If we are unable to answer your questions, we will direct you to the person who can. Even if you are not our customer and reached out for assistance, we will still help and do our best to assist you.

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