PatientGain FAQs & About PatientGain

What is PatientGain.com?

PatientGain is Proven Medical and Dental Marketing Automation Platform, Based on AI Agents, Apps and Services. Used by hundreds of practices and thousands of providers every day, in US and Canada.

PatientGain’s CRM and 20+ Artificial Intelligence agents and apps make it very simple for healthcare practices to acquire new patients and keep existing patients.

CRM platform offers Social Media apps, Mobile apps & Websites, applications for medical spas, medical practices and dental practices. Our pricing is typically $799/mon to $1999/mon. We also offer custom solutions.

PatientGain’s success in the healthcare marketing industry can be attributed to several key factors:

1. Customer-Centric Approach: PatientGain prioritizes customer satisfaction by consistently reviewing feedback and ensuring their services and applications meet client needs. This dedication to excellent customer service fosters strong, long-term relationships with healthcare providers.
2. Comprehensive Service Offerings: They provide a wide range of HIPAA-compliant applications and services, including digital advertising, reputation management, and patient engagement tools. These solutions are designed to enhance patient acquisition and retention, catering to various aspects of medical marketing.
3. Expertise in Healthcare Marketing: With a deep understanding of the healthcare industry, PatientGain tailors its strategies to the unique needs of medical practices. Their experience enables them to develop effective marketing plans that align with the goals of healthcare providers.
4. Focus on Patient Trust and Care: PatientGain emphasizes the importance of excellent patient care and building trust within the community. They assist practices in delivering superior patient experiences, which is fundamental to successful medical marketing.
5. Data-Driven and AI Strategies: Utilizing machine learning, AI and data analytics, PatientGain optimizes marketing campaigns to improve conversion rates and return on investment. Their dashboards provide clients with insights into campaign performance, facilitating informed decision-making.
6. Constant Innovation: We are constantly working on improving our apps, websites, and content generation algorithms.

By integrating these elements, PatientGain effectively supports healthcare practices in enhancing their online presence, engaging patients, and achieving sustainable growth.

PatientGain.com’s CRM and Application Platform consists of over 20 applications that make it very simple for clinics to run Online Ad Campaigns, Social Media apps, Sales & Marketing Campaigns, HIPAA compliant CRM, Rewards and Referrals app, perform Patient Relationship Management (CRM), and manage their Conversion Web & Mobile site all from one simple dashboard. All applications work together and are integrated and automated. Website is free and provided as a free / no-cost with PLATINUM solution.

For all new customers, we recommend setting up a Zoom meeting, click here. For pricing see this page. We offer contract based and month-to-month pricing. Ask us any question – simply, text us here or Email us. During the Zoom meeting, we want to understand your business and how we can add value, we do not discuss contracts. It is to get to know you.

Frequently Asked Questions (FAQs)

FAQ: Where is PatientGain.com located?

We are located in Carmel California, and Los Altos, California – Silicon Valley, with additional locations in Canada and Asia. Our staff work around the clock to support your medical practice. Read more about us.

Address : 100 Clock Tower Place Suite 120-A Carmel, CA 93923
Sales : sales@patientgain.com (No spam please)
Support : www.patientgain.com/support. (For existing customers)
Partnerships : partners@patientgain.com (No spam please)

FAQ: What is PatientGain.com?

PatientGain.com is a software medical & dental marketing & advertising company. We are a patient growth HIPAA compliant platform for medical and dental practices. Our customers include single locations, to companies with 100 or more locations – from coast to coast.

FAQ: Do you help my clinic acquire new patients?

Online Advertising For Business Services & Products is a “must have” for any business.
Yes, and we are good at it. PatientGain.com is a Google adwords certified company. We offer proven online advertising for your clinic. Using our platform, we also advertise your clinic on over 100 additional websites and search engines, including Facebook, Instagram, maps, places, Yahoo, Bing, and more. We are experts in online advertising. Display & re-Marketing advertising is also offered. Your advertising results are conveniently available in PatientGain.com dashboards. Please contact us for sample results and example data.

FAQ: I have my own website and would like to keep it – how does it work?

You can keep your website and we will provide “embed code” so that PatientGain.com apps can be used on your current site. We can also “move” your site to PatientGain.com platform so you get full benefits of intelligent online platform. You can keep the look-and-feel of your website. We can also create a new design for your new Business Conversion Website. All PatientGain.com websites come with awesome customer support and dedicated account manager.

FAQ: How much does it cost?

There are several services available – They start from $799/mo and go to $4999/month. The most popular package is the PLATINUM monthly service, see pricing here. There is volume pricing available for franchises and multi-location businesses – please contact us.

FAQ: Can I track the leads and calls from my website?

Leads tracking and leads management apps and CRM is included in the GOLD and PLATINUM services and can be added to other packages. There is volume pricing available for multiple call tracking numbers – please contact us .

FAQ: How is PatientGain Email Marketing different from others?

Email Marketing & Email Campaigns – Tap the unlimited potential of the PatientGain.com email campaign manager.
There are many great email marketing programs available. PatientGain.com email marketing is “DATA DRIVEN EMAIL MARKETING” and is totally integrated with your website, mobile site, and SMS Texting. It has features that convert regular email marketing into a lead generation engine for your prospects and a great retention tool for your existing customer base. Contact us so that we can walk you through drip campaigns, data-driven Email marketing, Conversion Email Marketing for Conversion Landing Pages, Facebook-like campaigns, 6 seasonal campaigns each year, Ready-To-Go newsletters, Auto-Send and much more.

FAQ: I have so many logins for online apps for my business – it is time consuming, how are you different?

Business owner is provided with a “Message Center” that allows the customer to view leads and other data PatientGain.com typically replaces 4 to 8 vendors with a single platform so that you can focus on running your medical healthcare business. The Message Center and Dash Board provides a single place for business owners to check and receive email alerts and messages for your online business. For example, new leads, existing customer requests, online payments, email marketing data, Website traffic data, online appointments bookings, support requests, online webinar registrations, leads from Facebook, lists of all phone calls, contact manager, opportunity database, and many more. You can add multiple email addresses for alerts and inform your staff of all activity from the website – and a lot more. Call us for an example dashboard review.

FAQ: How is your Contact Manager & CRM different?

Contact Manager & Simple CRM – Easily add new leads, contacts & customers to your PatientGain.com contact manager. Manage customer status, schedule appointments, tasks, and phone calls with important prospects and customers. Drill down to mine revenue from your prospect list.

PatientGain.com contact manager and CRM is HIPAA Compliant and totally integrated with your business conversion website, mobile site, social media, and SMS Texting. There are no integration headaches. Add new patient leads, contacts, and customers to contact manager. Manage customer status, schedule appointments, tasks, and phone calls with important prospects and customers. Drill down to mine revenue from your prospect list and easily import contacts and export contacts. Help is provided from our qualified team every business day. Check out live training every business day. Your CRM contacts, opportunity information and related data that you upload belongs to you, PatientGain.com staff does not access any of your data.  We only look at your data to solve a problem associated with the PatientGain.com system. All data is stored in USA data centers. All data stored is subject to USA jurisdiction and applicable laws. Access to your data may be made available to law enforcement authorities upon request and proper process.

FAQ: What happens to my data, my contacts? Is it mine? Can I export it?

All of your contacts are yours and all leads in your database belong to you. All contacts can be exported to Excel for easy export. In fact, auto-back-up is provided for many packages. Auto lists and list segmentation, list exports, list merge, suppression list and many other features are provided. Any content added by you belongs to you is yours. However, all applications that you use, as anPatientGain.com user, belong to PatientGain.com. If you use one of PatientGain.com provided free websites with the GOLD package, you may copy any content added by you, however the websites provided to you while you are our customer cannot be copied. These websites have custom code, custom CSS, custom javascript and custom apps have been added to comply with HIPAA, apps are embedded for intelligence and PatientGain.com web apps run on secure HIPAA compliant servers. PatientGain.com provided websites can only run on PatientGain.com service.

FAQ: I would like auto-responders on my website, do you offer this?

Auto-Responder App with Context & Intelligence Create auto response messages when customers contact you from your website. Provide prospects with the information they need in their decision process instantly. Program your communication in advance.

Auto-Responder App is included in all packages. For GOLD & PLATINUM packages you also get Auto-Responders with Context & Intelligence. These allow you to do a lot more than just a simple auto-responder.

FAQ: Can I get leads from Facebook?

Social Media Conversion Apps Today, your customers are likely to find you on Facebook and other social media apps. PatientGain.com provides several apps to help you convert leads from social media.

FAQ: Do you provide On-Line Payments?

Accept Online Payments On Your Website / Without Leaving Your Website Your customers want more convenience and options on how they pay you

There are multiple apps to accept online payments on your website. The payments are secure and the PatientGain.com system tracks the payment for notification and adds the payee information to your PatientGain.com dashboards.

FAQ: Is there a way to increase my clinic’s online reputation?

Positive reviews it can have a very positive results for your medical practice also. We find that Google Reviews is one of least expensive ways to attract new potential customers to your website. However, it requires effort and discipline on the part of the business owner. The reviews app is designed to get you positive reviews and minimize negative reviews.

FAQ: Can we accept Online Appointments from Website?

Online Appointments App is available on your website or facebook business page. Allow your customers and prospects to schedule appointments with you conveniently right from your website.

The Online Appointments App is provided with all packages, you will simply need to setup the app. It has many features and the ability to send appointments to Gmail calendar. You have ability to send reminders and re-schedule requests.

 FAQ: Can we create custom landing pages?

Custom landing pages with unique URL & meta tags for better SEO are included in our service.
Custom landing pages can be easily created and design templates can be assigned to each new page for Call-To-Action (CTA). Each page can have a unique URL and meta-tags for traction.

FAQ: Can we create lead capture pages for eBook downloads?

EBook Lead Capture App + Create your own custom landing page with EBook down load call to action.
The EBook Lead Capture App is very simple to setup and use.

Each entry from the capture is stored in your database, and you are alerted when activity takes place. All information can be exported to Excel. All downloads can be further tied to auto-responders

FAQ: We are looking to use Promotions & Marketing apps to get new customers – Do you offer these?

Offers & promotions conversion app is very effective for cash-pay practices. We have hundreds of examples.

FAQ: Any Referral Marketing or Loyalty apps?

Rewards and loyalty app is available. Loyalty marketing is a great way to increase the value of a med spa’s conversions and can effectively maintain a patient count. A med spa and aesthetics practice can benefit from understanding how this marketing strategy works and how to use it effectively.  PatientGain sets up the rewards and referrals app for you. You simply need make sure you respond to the leads and check your mobile phone for alerts.

FAQ: Can I send SMS/TEXT Messages?

SMS/TEXT messages app can be added to your package. There are many applications for SMS/TEXT in the PatientGain.com system. It can used to alert you when a lead is generated from your Website, Email, Facebook, Phone calls etc . Appointment confirmations can also be used for this application.  Please contact us for more details.

Medical Marketing Automation Platforms are specialized tools or software systems designed to help healthcare providers, clinics, hospitals, and medical practices manage and optimize their marketing efforts. These platforms automate repetitive marketing tasks, improve patient engagement, and ensure compliance with healthcare regulations such as HIPAA.

Key Features:

1. Patient Relationship Management (PRM):
   • Centralized database to track and manage prospect patient interactions, leads, text messages, sales inquires
   • Segmentation of patients based on demographics, conditions, or behaviors for targeted campaigns.
2. Email and SMS Campaign Automation:
   • Automated appointment reminders, follow-up messages, and health tips.
   • Personalized communication to engage patients effectively.
3. Content Marketing Automation:
   • Scheduling and publishing blog posts, social media updates, and newsletters.
   • Creation and distribution of patient education materials.
4. Lead Generation and Nurturing:
   • Tools for capturing patient inquiries via web forms or chatbots.
   • Automated workflows to nurture potential patients into booking appointments.
5. Analytics and Reporting Real-Time Dashboards
   • Tracking campaign performance (e.g., open rates, click-through rates).
   • Insights into patient engagement and ROI on marketing efforts.
6. HIPAA Compliance:
   • Ensures patient data is securely handled and communications comply with legal regulations.
7. Integration Capabilities:
   • Seamless integration with Electronic Health Records (EHR) and Practice Management Software (PMS).
8. Reputation Management:
   • Automated review solicitation from satisfied patients.
   • Monitoring and managing online reviews on platforms like Google and Yelp.

Benefits:

• Saves time by automating repetitive tasks.
• Enhances patient engagement and satisfaction.
• Increases efficiency in acquiring and retaining patients.
• Provides measurable results to optimize marketing strategies.
• Ensures compliance with healthcare-specific regulations.