Do I have to hire additional staff to use PatientGain? Answer – No.

No, you do not have to hire additional staff to use the PatientGain apps and platform. PatientGain.com platform and apps are a “done-for-you” advertising, marketing and patient engagement automation platform specifically designed to minimize the need for extra personnel.  In fact the leads management app the SPOC app looks just like Gmail or Outlook Email. It is easy to use, and there is no training required. If your front desk staff can use Gmail or Outlook, they can use PatientGain. Your front desk staff has limited involvement, however they are responsible for responding to leads and patients.

However, if you need help there is and assigned project manager and a senior technical lead available. Text us, Email us and book a Zoom meeting with your project manager and a senior technical lead for any help. We want you to be happy with our service and ROI you will receive.

Here’s how PatientGain works without needing more staff:

• Built-in services: PatientGain’s various service levels, like the PLATINUM Service, include a suite of applications setup by PatientGain’s own staff. Your staff need to respond to inquiries/leads/referrals/contact questions.
• AI-driven automation: The platform uses artificial intelligence (AI) to automate tasks that would typically require significant staff time, such as responding to patient inquiries through a chatbot, auto-responders taking messages during closed hours or handling other engagement processes and new patient inquestions.
• Expert support: PatientGain provides you with a dedicated 1) project manager and 2) technical lead – assigned to your account. These 2 staff members are the same staff who handle the setup, support management, and optimization of your marketing and communication apps. Behind the scenes there AI agents and expert humans who are doing the actual work for your healthcare practice.
• Efficient patient communication: The platform uses a central dashboard to manage communications. Features like the AI based CRM, which is HIPAA compliant. Chatbot automatically handles inquiries, and if it can’t answer a question, it will capture the patient’s information and forward it to your existing staff.
• User-friendly apps: The apps are designed to be intuitive for your current staff. For instance, the lead management system works similarly to an email client like Gmail or Outlook, so employees who can use those platforms can easily use the app. 
• No limit on support. There is no limit on how many times you contact support and ask questions. If your team cannot answer a question, it is escalated and an appropriate staff will assist you.

While your existing staff will still be the main point of contact for interacting with patients who are ready to book an appointment, the PatientGain platform manages the automated and marketing aspects.