Medical Marketing Media & Emotionally Compelling Ads
Don’t Overlook Offline Media. Examples Outdoor Media, Print, and TV Still Can Have an Incredible Impact When Used Correctly.
Although digital marketing plays a significant role in promoting medical practices, outdoor media, print, and TV still can have an incredible impact when used correctly. People looking to make health care decisions are not going to exclusively use online sources to make their choice. A vast majority of people use online and offline sources to research their options. They will consume information from TV, radio, and print sources. To be effective using offline media to promote your medical practice, you need to:
• Identify your target audience
• Highlight the medical issue they are having
• Present a solution with a positive outcome
• End with a clear call to action
In today’s highly competitive health care industry, you need to emotionally connect with your potential patients to capture their attention. Connecting with them will help build trust and rapport, leading to higher conversion rates. There are several ways you can emotionally connect with a potential patient when using offline media.
Tip No 1. Try to speak directly to your target audience.
Your offline media ad may be showing to many people, but it is meant for your target audience. So instead of speaking to everyone, talk directly to your target audience to connect with them. You want to express in words they understand in a pleasant, reassuring tone. You probably interact with your patients on a regular basis at your medical practice. Use positive encounters as a template on how to sound and what words to use when speaking to potential patients in your ad. You do not want to be standing on a soapbox yelling at a crowd to come to your medical practice. The most effective way to talk to someone is in an intimate one on one setting. Create ads that recreate that tone and context, and you’ll find them to be very effective.
Tip No 2. Your ads should be useful and valuable, but also unique and difficult if not impossible, to be recreated by your competitors.
You are going to get more attention to your medical practice if you have something that is one of a kind, not something that can be found at every other doctor’s office. Exclusivity is a powerful emotional motivator. If a target audience has access to a service or a product that they can not easily find somewhere else, you’ll hook their attention, and they will tell their friends about it. You do not want to fade into the background, but rather stand out among your competition. There are only so many different topics in healthcare, so try to give them your own unique take on it. The same goes for current events related to health. Try not to say what everyone else is saying, say it your own unique way that can not be replicated by anyone else.
Tip No 3. People gravitate towards the following: Empathy, Compassion, and Humor
Emotions are very powerful. If you get an emotional reaction from someone, you’ve made a powerful bond with them. Empathy, compassion, and humor are very powerful to use in marketing because they are emotions people enjoy relating to most frequently. When you market your medical practice to your target audience, tell an emotional story about how your services helped someone resolve their medical issue. Also, don’t be afraid to have some fun with your marketing to make it humorous. While you certainly should be respectful, look for a joke that only your target audience would “get” or “understand,” but the rest of the general public would not fully appreciate. Also, look to build on a connection with stories about the people who work at your medical practice. Putting a face on your business will help others relate to it and emotionally connect with the services you provide.
Tip No 4. Make a case for why your medical practice is the best selection for their health care decision
More often than not, you will not be the only business in town offering your services. Instead of passively just saying what you do, go on the offensive and tell potential patients why you are the better choice. Provide insights on why you are more cost-effective, experienced, or have better results than others in the area. Your marketing should include data, sources, and powerful imagery to back up your statements. Be mindful not to be too aggressive, no one likes marketing material that is pushy. You can be passionate, but you also must be professional.
Tip No 5. Ask questions that provoke a potential patient to think.
Questions are the best way to engage someone. By asking a question, you are making them think and consider the information you’ve just presented them, embedding it into their minds. When medical practices ask people questions in their offline marketing, you are often asking them to recall past experiences with medical services at other health care facilities. The higher the contrast you can make between those past experiences and the services you offer, the more likely you are to make a connection with them. You’ll enter into their mind as a possible choice to get better results or experience then they are used to.
Another great way to connect with a target audience is to answer a question about a current health care topic. Pose the question, and then answer it yourself. Solicit their opinions after taking a stance on an issue and ask them to agree or disagree with you. The more conversations you have with a patient, the better the emotional connection you can make with them.
Review your campaign every time you re-run it
Engaging in emotionally compelling offline media is not as simple the point, click, and type in a zip code. You must work to create a persuasive ad that will connect with patients on an emotional level. This requires some time and research to develop the best message for your campaign. A mistake that many medical practices make is not updating their campaigns to reflect current events. If you have a particularly successful campaign for one year, don’t assume it will be just as good every year until you retire. You are preventing disappointment by reviewing your marketing materials to make sure they still have the same emotional connection with potential patients.
Off-Line/Traditional Marketing Checklist For Doctors and Medical Practices
Based on hundreds of practices in USA & Canada, we have found that these tactics are typically employed by many practices.
- Newspaper ads
- Direct mailing to people living in a certain town, radius or locality
- Local bus ads
- Ads in local movie theaters
- Billboard rentals
- Discount coupons
- Product sampling
- Frequent Buyer program
- Hosting special events – for blood drive / AARP meeting
- Radio advertising
- TV advertising
- Advertising in local school’s publication targeted for parents
- Co-advertising with another physician who compliments your services.
- Sidewalk Advertising – attention grabbing person stands with a sign of your service or clinic
6 Key Pillars of Healthcare Medical Marketing for Physicians. Used by the Top Clinics in USA and Canada.
Your patients start their journey to find your medical services in many ways. They may have immediate need for specific service, like a parent looking for a “pediatric urgent care near me” and over 78 percentage of the time they will go to Google and search. And majority of the time, this is done on a mobile cell phone device. You may have a client looking for specific MedSpa service like “Coolsculpting clinic near me” for non-invasive weight loss. There are millions of ways patients search and look for your services, every day, however, majority of the patients use online mediums like, Google, Facebook, Instagram, Yahoo, Bing etc to find a medical service provider.
6 Key Pillars of Healthcare Medical Marketing
Pillar No 1 – Patient Trust is the Foundation of Medical Marketing Success for Your Practice.
Provide excellent patient care and medical services to your target patients. Treat every patient like they are your first patient. Healthcare practices who focus on high customer/patient service have a solid foundation. From medical marketing perspective, Patient Trust starts from the moment they land on your website or read your online reviews.
Pillar No 2 – Medical Practice’s Website.
Your website is the face of your practice. Your website can be an asset or a liability. Your website should look and perform better than your clinic’s practice. Moreover your website should always build your brand.
Pillar No 3 – Medical Practice’s Online Reputation.
Your online reputation – Number of 5 star reviews on Google is the most impactful strategy you can employ. Facebook, HealthGrades, Yelp and other sites are also important however Google Reviews ranking of 4.3 or higher with 100 or more reviews will make a huge impact on your business. We have seen the data and we are excited to help you achieve this.
Pillar No 4 – Medical Practice’s Online SEO and Advertising.
SEO and Advertising. Having a nice website is a Step 1 – But if you are not improving the SEO on a monthly basis, you will be left behind. Advertising on Google and Facebook will further improve your patient acquisition.
Pillar No 5 – Medical Practice’s Social Media Strategy.
Social media strategy to engage with existing and potential patients. Key strategies include
1) Installing intelligent apps on your Facebook business page
2) Posting weekly on Facebook business page
3) Posting daily on your Google Posts.
3) Advertising on Social Media – Start with Facebook
Pillar No 6 – Medical Practice’s Patient Communication Strategy.
Effective patient communication strategy. Here is a great starting list
1) HIPAA compliant communication from your website
2) HIPAA compliant communication from Facebook.
3) SMS-Texting from your website
4) EMR integration
5) Monthly Email marketing
6) Daily Posts on Google Business Page
7) Weekly Posts on Facebook
8) Monthly Promotions offered
9) Conversion Technology and Techniques
SIX PILLARS OF HEALTHCARE MARKETING
This is the GOLD Solution From PatientGain
PatientGain.com is a certified premier google partner for healthcare.
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