Yes, both the ReputeMD app and service are completely free for PLATINUM/GROWTH service customers.
If your practice subscribes to the comprehensive PLATINUM/GROWTH service package, the online reputation management platform is already fully integrated into your plan at no extra cost.
What are the benefits of using this app and service?
Using the PatientGain ReputeMD app provides a variety of marketing, legal, and operational advantages specifically tailored for medical and dental practices.
Marketing & Local SEO Growth
Benefit
How It Works
Dominating Local Search Rankings
Boosts local SEO rankings on Google by constantly generating a fresh stream of highly-rated public reviews across locations.
Increased Patient Volume
Practices see up to a 30% increase in patient volume by building a strong portfolio of authentic, positive reviews.
Website & Social Proof
High-quality customer feedback can be exported and featured directly on your practice website or social channels as marketing assets.
Automation & Operational Efficiency
Benefit
How It Works
Automated EMR/EHR Triggers
Connects to over 100 EMR/EHR systems via HL7 data feeds or APIs. The moment a patient checks out, an automated SMS or email review request is instantly triggered.
“Done-For-You” (DFY) Model
Eliminates manual staff work. A dedicated Project Manager, technical advisor, and AI agents handle the backend maintenance, freeing up front-desk staff.
Data Cleaning
The engine automatically deletes duplicate entries, fixes minor text typos, and intelligently isolates subsets (like Gmail users) to organic-looking review pacing.
Risk Management & Compliance
Benefit
How It Works
Strict HIPAA Compliance
Unlike generic business review tools (such as GoHighLevel), ReputeMD encrypts data both at rest and in transit via HTTPS. It safely manages patient communication and legally protects your practice by issuing a Business Associate Agreement (BAA).
Review Fraud Protection
Avoids algorithmic blacklisting. Sending invitations via automated SMS/email prevents reviews from originating from the exact same office computer or IP address, which violates Google/Yelp fraud filters.
Internal Feedback Loop
Offers a private survey option for internal patient feedback. If a patient registers negative feedback internally, practice managers receive an immediate offline alert to handle the issue privately before it turns into a public complaint.
If you are an existing PatientGain PLATINUM customer, contact your project manager or technical team lead. So they can start the setup process.
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