Automate Your Patients Insurance Coverage Using Our HIPAA Compliant Insurance App. Improve the Operational Efficiency of Your Practice.
Simple app to collect your patient’s insurance information using our HIPAA compliant Insurance app with ability to send notifications to patients according to their insurance coverage status. Simple app included in your monthly GOLD service.
Every month, hundreds of patients call your practice just to ask “Do you take my insurance?” PatientGain can help you with the operational efficiency of your practice.
What is the cost of answering a phone call from a patient?
Example : A primary care with 3 exam rooms, 2 providers, located in rural/suburban California area, outside 60 miles from the Silicon Valley. They see 20-25 patients a day. They are an established primary care. Every day atleast 5-10 patients call and ask “Do you take my insurance?”. In this case the salary of the front desk is $26/hour, plus the benefits and overhead comes to $43/hour loaded cost for the front desk staff. If you are in a less expensive area, your loaded cost of the front desk staff will be little less, if you are in an expensive area, it will be higher that $43/hour loaded cost. Assuming the front desk answers 5 calls in an hour ($43 divided by 5), this means it is costing you $8.60 to answer each call. if you have a larger practice, typical costs are $6 / call. If you have smaller clinic, it could be higher as $11/call. There is another side effect, if the front-desk staff is answering phones for “Do you take my insurance?” calls, they are also ignoring potential patients who are in lobby/waiting area – or other important phone calls. Hence it makes sense for your practice to automate calls from patients related to “Do you take my insurance?”
Simple to use and innovative UI to help you keep the data maintained within our Dashboard.
Our new insurance app is packed with some great features such as:
– Ability to send email alerts to patients according to their insurance status.
– Ability to send sms/text alerts to patients according to their insurance status.
– Ability to perform smart lookup on your patients insurance request.
– Manage the data of your patients from our HIPAA compliant dashboard.
– Ability to communicate with patients using sms/text using a mobile device, iPad or a desktop.