Customer Support For PatientGain.com Software Apps and Service

For urgent  PR1 issues text us, click here, and you can also Email us here

Please include your name, Email, company website, and CID. We will setup a Zoom web based meeting to assist you. Your technical lead and PM (Project Manager) will assist you. Our entire team is here to help you. If you use your dashboards to contact us, we will be able to respond much faster.

For non-urgent  PR2 issues please use your dashboards to send a text to your project manager and team.

For any questions, or concerns, you can always reach  brian@patientgain.com.

Details of the customer service are provided to all customers. Please see this page.

PatientGain provides customer support through a “Done-For-You” managed team model mixed with automated AI tools. They build, set up, and manage all websites and marketing apps for healthcare practices. 

Team Setup and Communication

• Dedicated Staff: Every clinic gets an assigned Project Manager and Technical Lead.
• Direct Contact: Users connect through Email, SMS texts, or Zoom video calls.
• No Extra Fees: Tech updates, troubleshooting, and support calls are fully included.
• No Contact Limits: Clinics can request unlimited meetings or ask questions anytime.
• Specialist Escalation: Harder inquiries route to domain, billing, or technical experts. 

Training and Setup

• No Tech Required: PatientGain handles all platform integrations, websites, and secure forms.
• Staff Coaching: Front-desk workers receive direct training on the unified SPOC dashboard app.
• Quick Approvals: Staff simply review and approve pre-made marketing draft campaigns. 

AI and Compliance Review

• Human-in-the-Loop: Live project managers verify AI-generated content before it posts.
• Metrics Dashboard: Practices get 24/7 login access to view automated lead data. 

Offboarding Policy

• Professional Offboarding: PatientGain facilitates smooth handoffs without giving run-arounds.
• Account Clear Documents: They provide a final summary of all owned credentials and assets.
• Customer Domain Ownership: Clients keep 100% ownership and control over their domain names.
• Customer Data Ownership: Clients keep 100% ownership of the patient data in the CRM. The CRM can be exported anytime.