Is Zapier HIPAA Compliant?

No, Zapier is not HIPAA compliant. While Zapier maintains security standards, it does not meet the legal requirements to handle Protected Health Information (PHI). 

Why Zapier is Not HIPAA Compliant

The primary reason Zapier cannot be used for HIPAA-regulated workflows is its refusal to sign a Business Associate Agreement (BAA). Under HIPAA, any vendor that creates, receives, maintains, or transmits PHI on behalf of a covered entity must sign a BAA to establish legal responsibility for data protection.

Other key barriers include:

• Third-Party Apps: Many of the 7,000+ apps Zapier connects (like HubSpot or Calendly) are also not HIPAA compliant.
• Data retention policies may not meet HIPAA requirements
• Training of all internal staff about HIPAA
• Consent policy from each patient for PHI
• Data Retention: Zapier’s default data logs are typically kept for 29 to 69 days, which may not align with the strict documentation requirements for healthcare data.
• Support Access: Zapier’s support team may need to view task histories or payloads to troubleshoot, which could expose PHI to unauthorized personnel.

HIPAA-Compliant Zapier Alternatives

If you need to automate workflows that involve sensitive patient data, consider these platforms that will sign a BAA: 

Top HIPAA-Compliant Alternatives

• Keragon: Best for medical practices and digital health companies. It is a healthcare-native automation platform built from the ground up for compliance, offering a signed BAA on all paid plans.
  • Ideal for: Automating patient intake, appointment reminders, and syncing data with EHRs like Athenahealth, DrChrono, and Healthie.
  • Pricing: Starts at $249/month.
• Workato: Best for large healthcare enterprises. This platform provides advanced governance, data masking, and centralized monitoring for complex, multi-facility workflows.
  • Ideal for: Coordinating patient data across different hospital systems and large-scale EHR integrations (e.g., Epic, Cerner).
  • Compliance: Signs BAAs and offers private cloud deployment options.
• Tray.ai: Best for mid-sized, growing organizations. It offers a low-code environment with flexible scaling and strong security controls.
  • Ideal for: Teams that need to automate complex API workflows and scale operations from one clinic to multiple locations.
  • Compliance: HIPAA-certified as a Business Associate with independent audits to verify security rules.
• PatientGain Leads Funnel: This is a specialized, HIPAA-compliant marketing and lead management system designed specifically for medical and dental practices. It functions as a “central nervous system” for patient acquisition, consolidating communications from multiple channels—such as website forms, phone calls, texts, and AI chatbots—into a single dashboard for medical staff to manage. All data is in HIPAA compliant system so there is not need to build integrations to multiple apps.
• Activepieces: Best for teams seeking an open-source or self-hosted option. By self-hosting on your own HIPAA-compliant infrastructure (like a secure AWS VPC), you maintain total control over your data.
  • Ideal for: Organizations that want to ensure patient data never leaves their controlled environment.
  • Pricing: Free for self-hosting; Cloud plans start at $19/month.

Comparison Summary

Tool	Best For	Key Feature
Keragon	Small/Mid Practices	Native EHR/EMR connectors and healthcare-specific templates
Workato	Large Enterprises	Centralized governance and enterprise-level AI agents
Tray.ai	Mid-sized Orgs	High flexibility for scaling and complex API connections
PatientGain	Healthcare Practices – With no technical knowledge – It is done for you.	This is a specialized, HIPAA-compliant marketing and lead management system designed specifically for medical and dental practices. It functions as a “central nervous system” for patient acquisition, consolidating communications from multiple channels—such as website forms, phone calls, texts, and AI chatbots—into a single dashboard for medical staff to manage. All data is in HIPAA compliant system so there is not need to build integrations to multiple apps.
Blaze.tech	No-code Teams	Building custom healthcare apps alongside automated workflows