What is the efficiency impact of SPOC app for medical and dental practices?

The Single Point of Conversion (SPOC) app, also known as the Single Point of Conversion app, is a HIPAA-compliant “unified inbox” included at no extra cost in the PLATINUM monthly service. 

By replacing multiple disconnected tools (call trackers, separate texting apps, and Auto-reponders), the SPOC app can save practice staff an estimated 6 to 14 hours per month in administrative time. Practices often see lead-to-patient conversion rates exceeding 10% after implementation. This app also significantly reduces “lead leakage” by centralizing all patient interactions into one secure dashboard that functions like a standard email inbox (similar to Gmail or Outlook), requiring minimal staff training. 

ROI: If your staff costs you $38/hour (loaded cost) of administrative staff, and if you take average of 6 to 14 hours = 10 hours per month – times $38/hour – Just this cost reduction is $380/mon. If you have multiple tools on how patients contact you, and you receive 200 new leads per month (some practices receive this many leads per) and you are are missing only 10% of the new leads – that would be 20 new leads per month. and if your conversion rate is industry average of 31% , this would mean 6.2 new patients.

Key Capabilities

• Unified Communication Hub: Aggregates inquiries from website forms, 2-way text messages (SMS), phone calls (with tracking), and social media into a single dashboard.
• AI-Driven Automation: Uses the “Intelli*Connect” AI agent to provide 24/7 automated responses to common questions (hours, insurance, services), ensuring immediate patient engagement even after hours.
• Intake & Scheduling Integration: Allows staff to send and receive digital intake forms with one click and provides a simplified interface for patients to request or book appointments directly.
• Lead Categorization: Automatically “tags” or “labels” incoming communications by type, such as new patient inquiry, billing question, or insurance inquiry, to streamline follow-ups.
• QuickSend Messaging: Includes a feature for securely transmitting patient information through encrypted channels. 

HIPAA Compliance & Security

The app is compliant standards, ensuring Protected Health Information (PHI) is handled securely:

• Data Protection: Features end-to-end encryption for data both at rest and in transit.
• Consent Management: Built-in tools ensure patients provide explicit consent for data capture and communication, which is logged for auditable activity trails.
• Legal Protection: PatientGain provides a standard Business Associate Agreement (BAA) with the service. 

Efficiency Impact

By replacing multiple disconnected tools (call trackers, separate texting apps, and form managers), the SPOC app can save practice staff an estimated 6 to 14 hours per month in administrative time. Practices often see lead-to-patient conversion rates exceeding 10% after implementation.